As a member of our Ground Operations Team at Glasgow Airport our Passenger Service Agents plays a crucial role in ensuring that a fantastic customer service is delivered to our all-important customers.,
* Provide a warm and friendly welcome to our customers as they arrive at the airport & welcome them back from their holiday.
* Check-in customers for their flights, issue boarding passes, check passports and travel documents and assist our customers at our Self Service kiosks.
* Board our flights to ensure our flights depart on time.
* Follow the necessary safety and security procedures.
* Effectively support our customers and our operation in times of disruption and delays.
* Demonstrate a proactive approach to problem solving, working to resolving issues and overcome challenges.
* Communicate effectively with our customers at all times, demonstrating a friendly, professional approach, ensuring every customer feels like a VIP.
We offer 30 hours per week contracts on a Fixed Term Contract basis. This is a rostered role that requires shift working, so flexibility is required. Shifts are a rolling 4 shifts on, 2 days off pattern and include frequent very early starts, late finishes & working weekends & bank holidays. You will receive you roster 4 weeks in advance. What skills will I need? This role is physically demanding, as you will be required to support our fast-paced operation, and you will be always on the go. We are seeking adaptable, self-motivated individuals with good time management skills. No previous experience is necessary - if you have a passion for Customer Service, resolving complex customer situations and love working as part of a team, apply today! Only one application is permitted for the same role our Summer 2025 opportunities, therefore only apply for the Airport you wish to work at.
* Hourly rate of £12.17 per hour, plus an extra £3.04 per hour for unsociable hours (hours worked between 11 : 00pm - 04 : 59am).
* Free Car Parking f or all our colleagues at the airport.
* Rest areas to relax during breaks and free refreshments during your shift.
* 34 days holiday entitlement per annum (pro rata for part time hours).
* Recommend a Friend scheme (£250 for successful referrals) & pension scheme.
* Colleague discounts on Jet2holidays and Jet2.com holidays and flights.
* Annual pay review, our famous Red uniform, paid training course & much more!