As a Senior Contracts Engineer, you will play a crucial role in managing complex orders from inception to delivery, ensuring customer requirements are met. Key responsibilities include:
* Overseeing a team of Sales Coordinators and Contract Engineers, delegating tasks and addressing escalations
* Collaborating with operational and engineering teams to provide timely order updates to customers
* Communicating and negotiating with external clients and internal departments to facilitate smooth deliveries
* Ensuring accuracy and timeliness of forecasted delivery dates across the team
* Thriving in high-pressure environments while prioritising customer satisfaction
This role reports directly to the Customer Service Team Leader and requires exceptional leadership and customer service skills.
Qualifications
Experience Requirements:
* Experience in a customer service focused environment
* Commercial awareness or a background in Customer Service
* Understanding of engineering drawings
* Knowledge of material pricing
The successful candidate:
* Good attention to detail and ability to work under pressure
* Strong communication skills and customer focused
* Ability to build strong relationships with customers and other internal departments to ensure customer requirements are met
#J-18808-Ljbffr