Care Coordinator - South Birmingham Alliance PCN
We are looking for a full-time Care Coordinator to join our existing team, working together to support our patients.
A good understanding of working in General Practice is desirable but not essential as full training will be provided.
The Care Coordinator will support the administrative function of the practice and will be part of the Multi-Disciplinary Team (MDT) responsible for managing the care of people registered with the practice. This will involve coordinating the work of healthcare professionals and non-clinical staff in the practice.
This role would suit an individual who is forward-thinking, enthusiastic, self-motivated, and keen to work collaboratively. You should have excellent administrative skills and the ability to be organised, prioritise your workload effectively, and exercise sound judgement.
Please note, we are NOT able to offer sponsorship for this role
Main duties of the job
The post holder will contribute to tackling inequalities in health and social care, particularly regarding individuals with long-term conditions. An ethos of promotion of independence and partnership-working is integral to this post.
About us
Our Health Partnership was set up by local GPs who are passionate about providing high-quality primary care and using their time and skills effectively to benefit patients.
We are currently a GP partnership of 30 practices with 39 surgeries, serving around 280,000 patients in Birmingham, Wolverhampton, and Shropshire.
Job responsibilities
Primary Duties and Areas of Responsibility
Multi-Disciplinary Teams
* Liaise with all clinical and non-clinical members in the MDT to ensure effective MDT function.
* Take minutes of MDT meetings and disseminate; chase progress against actions identified in these meetings and ensure follow-up where necessary, including coordination of GSF meetings, ensuring that all attendees are notified of meetings and taking meeting notes.
* Manage reporting required and associated within the DES specifications for required services.
* Act as administrative support to the practice safeguarding lead, ensuring that correspondence related to those subject to safeguarding arrangements (children and adults) is passed to the safeguarding lead as necessary and relevant coding is done.
* Act as a point of contact for care homes and key contacts in supported living establishments when arranging annual reviews, etc., and coordinating access for GPs to administer influenza vaccinations as required.
Patient Identification
* Receive and collate information from transfers of care (including hospital admissions and discharges) plus out of hours calls and present this information to the MDT as required.
* Clinical coding for updating patient records from discharge information with follow-up to be applied if necessary.
* Triaging of patients' requests for appointments.
* Liaise with service providers and clinicians to identify frequent flyers and new service users utilizing risk stratification tools provided and present this information to the weekly MDT meetings.
* Support the completion of new referrals by checking criteria, and where criteria have been met, direct referral to the MDT.
* Signpost team members, service users, and carers to relevant services.
* Act as a point of contact for relatives of deceased patients, ensuring they are kept informed regarding issuing and forwarding of death certificates or updating on referrals to the coroner.
* Support the operation of the Patient Participation Group within the practice.
* Assist in directing patients whose first language is not English, ensuring information is available to them or signposting them to appropriate services.
Maintenance of IT-based information systems and responsibility for key performance data
* Ensure the IT requirements for recording activity are adhered to in collaboration with other team members.
* Accurate update and maintenance of GP systems within the MDT.
* Provide agreed performance/activity data within the MDT and PCN and wider OHP organisation.
Communication and collaborative working relationships
* Demonstrates ability to work as a member of a team.
* Recognises personal limitations and refers to more appropriate colleague(s) when necessary.
* Actively works toward developing and maintaining effective working relationships both within and outside the PCN or group of PCNs.
* Liaises with other stakeholders as needed for the collective benefit of patients including but not limited to Patients GP, Nurses, GPAs, other practice staff, and other healthcare professionals including social prescribing link workers, pharmacists, and pharmacy technicians from provider and commissioning organisations.
* Works with service users, PCN practices, and partners (e.g., Care Homes) to ensure new referrals are logged and allocated.
* Develops excellent working relationships with all partners and wider service networks including the voluntary sector, GP practices, adult social care, hospitals, community pharmacists, and other members of the MDT.
* Acts as a point of contact for residents, families, and professionals who visit the care home, such as MDT members and in-reach specialists.
* Meets regularly with the clinical lead and reviews case load and MDT function.
* Keeps the MDT and OHP organisation abreast of good news stories.
* Provides background information about individuals for the weekly MDT meetings.
* Communicates effectively with service users and their families/carers, other staff both internal and external, and members of the public.
* Manages and prioritises workload on a daily basis and deals with the competing demands of the MDT.
Other responsibilities
* Acts at all times in an anti-discriminatory manner.
* Plans and responds to workload according to operational priorities.
* Supports the delivery of these functions across wider locality areas where necessary.
* Undertakes any training required in order to maintain competency, including mandatory training.
* Contributes to, and works within a safe working environment.
* The Care Coordinator must at all times carry out duties and responsibilities with due regard to the GP Practices' equal opportunity policies and procedures.
* The Care Coordinator is expected to take responsibility for self-development on a continuous basis, undertaking on-the-job training as required.
* The Care Coordinator must be aware of individual responsibilities under the Health and Safety at Work Act, and identify and report as necessary any untoward accident, incident, or potentially hazardous environment.
* Ensures practice information regarding external agencies is kept up to date and other practice staff are fully aware.
* Supports patients to use digital technology including use of the NHS App.
* Communicates effectively and sensitively and uses language appropriate to a patient and carer/relative's condition and level of understanding.
* Effectively uses all methods of communication and is aware of and manages barriers to communication.
* Effectively recognises and manages challenging behaviours of carers and/or relatives.
* Provides information to patients, their carers, and/or relatives on behalf of the team.
Supporting Care Delivery
* Be the point of liaison for service users and interface with all health and social care professionals, including keeping everyone informed and updated.
* Follow through actions identified by the MDT including arranging tests, referrals, signposting, etc.
* Follow through with service users and others involved to ensure all services and care arrangements are in place.
Autonomy/Scope within Role
* The post holder will be required to work within clearly defined organisational protocols, policies, and procedures.
Person Specification
Qualifications
* Good standard of general education, including GCSE grade A to C in English and Maths.
Experience
* Experience in use of databases.
* Experience of administrative duties.
* Able to demonstrate a clear understanding of working with confidential information and an understanding of service user confidentiality.
* Working in a multi-disciplinary setting where influence and negotiation is required.
* Working in a busy and demanding environment whilst delivering in a timely manner.
* Knowledge/familiarity with medical terminology.
* Minimum of 2 years experience of working with healthcare professionals and/or previous experience in the NHS or social care or relevant field (desirable).
* Experience working as a Care Coordinator.
* To have completed the BCU Care Coordination Training Course.
* Vulnerable adults awareness.
* Experience of care of the elderly.
* Understanding of current issues facing the NHS.
* Knowledge of social services structures; training in continuing care criteria.
* Understanding of health and social care processes.
Skills & Attributes
* Proven record of excellent written and verbal communication skills and interpersonal skills.
* Evidence of excellent knowledge of Microsoft Office.
* Able to deal with service users sensitively.
* Able to work as part of a team.
* Able to prioritise and manage own workload.
* Excellent motivational and influencing skills.
* Excellent interpersonal skills.
* Strong analytical and judgement skills.
* Ability to analyse and interpret information and present results in a clear and concise manner.
* Excellent organisational and administration skills.
* Experience providing advice/signposting to users.
Personal Qualities
* Professional attitude and assertive approach.
* Committed to development.
* Conscientious, hardworking, and self-motivated to work with minimal supervision.
* Creative and tenacious in finding solutions to difficult problems.
* Ability to work with information, clinicians, social workers, and managers.
* Ability to meet deadlines and work under pressure.
* Ability to engage and sustain relationships with all professionals, other organisations, and service-users.
* Approachable and flexible.
* Honest and reliable.
* Sensitive to patients' needs.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£25,593 to £27,649 a year Depending on experience. (WTE and pro rata if PT)
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