A little about us;
Birchwood Park Golf and Country is part of Burhill Golf and Leisure Group which consists of 22 golf courses across 10 golf clubs, 2 which have health & fitness clubs, 10 separate adventure leisure venues, a 15th century lodge hotel, and a diverse portfolio of residential and commercial estates.
Birchwood Park Golf & Country Club offers a whole new golfing experience, ideally located close to Dartford, Sidcup and Bexley, Kent.
Benefits include:
* Complimentary use of Health Club and Golf Facilities
* Discounted membership rates for Friends and Family
* Complimentary meal on shift (>6 hour shift)
* Company Pension Scheme
* Uniform provided
* Opportunities for progression
* Dedicated staff car park
The role:
Responsible for running the food and beverage department's aspects i.e. casual trade, group golf, weddings and events. Lead the Food and Beverage team to serve our customers with the requested food and beverage orders, ensuring service excellence and maximizing each sale opportunity for the department and club.
This role involves evening and weekend shifts.
JOB DESCRIPTION
POSITION: Assistant Food and Beverage Manager
RESPONSIBLE TO: Food and Beverage Manager
MAIN DUTIES:
To work closely with the Food and Beverage team in running the food and beverage operation for the golf course; manage co-workers while maintaining excellence in quality control and excellent customer relations. Learn all aspects of the Food and Beverage Manager duties.
RESPONSIBILITIES:
* Manage all food and beverage service outlets with a hands-on approach in the absence of the Food and Beverage Manager, including bar/lounge, restaurant, casual dining, weddings, and events.
* Ensure that co-workers meet all standards for performance, appearance, and service provision, determining assignments and division of responsibilities.
* Maintain existing food and beverage programmes that ensure the highest possible quality of food service to meet customer expectations and assure repeat business.
* Conduct club tours of property to ensure a clean and tidy operation and report any maintenance jobs to the maintenance department.
* Ensure that all policies and procedures related to the operation of the Food and Beverage department are enforced and implemented appropriately, including personnel management, sanitation, food preparation and storage, alcoholic beverage service, credit card processing and till operations, stock control, and health and safety.
* Assist F&B Manager in creating and developing daily special menus and prices.
* Manage and maintain purchasing system ensuring all invoices are managed effectively and accurately in the absence of the Food and Beverage Manager.
* Implement and maintain effective inventory and shortage control in the absence of the Food and Beverage Manager.
* Ensure that adequate inventories are maintained, secured, and storage is provided.
* Review all bookings for catered activities, ensuring all appropriate preparation is made in advance.
* Solicit and handle customer enquiries, comments, suggestions, and concerns to provide answers or determine solutions.
* Conduct staff meetings and post notices for co-workers to communicate goals, events, and any changes to policy and/or procedure.
* Assist F&B Manager to recruit, manage, train, and develop the team.
* Assist with annual and mid-year appraisals with Supervisors and team members.
* Compile food and beverage promotional activities and promote on social media platforms.
* Monitor sales and standards of upselling delivered.
* Coach Food and Beverage Supervisors and Associates to drive departmental revenue goals.
* Develop and maintain professional relationships with internal and external customers.
* Manage guest queries in a timely and efficient manner.
* Work with other departments to ensure efficiencies of operations.
* Control beverage and labour costs by accurately estimating needs for supplies.
* Assist the manager in rotas and wage forecasts for the Food and Beverage department ensuring that they fall within the budgeted payroll to sales.
* Provide feedback to Food and Beverage Manager regarding customer comments, ideas for service improvement, strategies for revenue growth, and health and safety issues.
* Comply with BGL personnel policies and procedures and health and safety procedures.
* Undertake duty manager shifts and any further duties as requested by management.
Hours of Work
Due to the seasonality of golf and events business opening/closing hours, there is a requirement for flexibility. Although hours to be agreed locally, the typical full-time contracts will follow the guidance below:
* Full-time; 40 hours a week.
* The role may require additional hours in line with the needs of the business.
This job description serves as an explanation of the main responsibilities for the golf services role across the Burhill Group, and is not to be viewed as a finite list of duties.
Job Types: Full-time, Permanent
Pay: Up to £32,000.00 per year
Additional pay:
* Tips
Benefits:
* Company events
* Company pension
* Cycle to work scheme
* Discounted or free food
* Employee discount
* Free parking
* Gym membership
* On-site gym
* On-site parking
* Referral programme
Schedule:
* 10 hour shift
* 8 hour shift
* Holidays
* Overtime
* Weekend availability
Work Location: In person
Reference ID: Assistant F&B /2024
Expected start date: 01/11/2024
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