Do you want to support people with mental health issues? Are you calm, non-judgemental and able to work effectively with people experiencing distress? Can you demonstrate our values of Hope, Courage, Togetherness and Responsiveness and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing? If the answer to all of these is yes, we want to hear from you. Crisis House Support Worker Reference number: 270 Responsible to: Crisis House Coordinator Working base: Crisis House – Hemel Hempstead Working hours: Full time (37.5 hours). The service rota covers 24/7 hour service, 365 days a year and includes night shifts. Contract: Permanent Salary: £23,500 rising to £25,000 per annum About the Service Hertfordshire Mind Network’s Nightlight Service is proud to provide urgent support, crisis intervention and emotional support to people experiencing Mental health Crisis in Hertfordshire as an alternative to statutory pathways. We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our Helpline, Crisis Cafes and a 24/7 Crisis House. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary. As a member of our team you will work closely with service users in crisis by using a person-centred approach as to ensure that each individual is supported with dignity and respect. By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery. Our services are needed now more than ever About the role As a Crisis House Support Worker, you will work closely with other staff as part of a team in supporting the development of quality Crisis Support and instilling Hertfordshire Mind Network’s values throughout the provision. Purpose of Post To be a key member of staff supporting the delivery of the Nightlight mental health Crisis Service. Drawing upon your own lived and/or professional experience (where applicable,) in order to provide a mix of face-to-face, therapeutic and holistic support for those accessing overnight provision. Key Responsibilities To provide emotional support and work towards developing, flexible and realistic crisis/person-centred plans with Service Users. To work within agreed guidelines with and for Service Users, whilst being guided and supported by Senior Staff (as well as the Leadership team) in regard to documents/plans such as: Assessments of Need, Risk, Crisis support plans and Review forms. To draw upon one’s own lived experience (If applicable) as appropriate, as to promote the delivery of person-centred support. To provide immediate and appropriate advice and information to clients as to support with crisis prevention. To liaise with Nightlight management and external services such as: police, ambulance service, Crisis Resolution Home Treatment Team, Single Point of Access, Safeguarding Out of Hours Service, Mental Health Liaison Teams, Adult Community Mental health Services, etc. as needed in terms of accepting referrals and proactively recognising the indicators of deteriorating mental health and facilitating appropriate support. Complete appropriate signposting/onward referrals to both internal and external services in accordance with identified needs and risks. Arranging transport for service users to facilitate access to services as needed. Support clients with activities of daily living as required. Ensuring record keeping is maintained to the required standards at all times and contributing to service monitoring requirements. We offer: Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays) An additional day of leave each year for your birthday following completion of probation period. Ongoing training relevant to your role. An Employee Assistance Programme. Eligibility for blue light card. Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments. Whilst experience is advantageous, the most important thing to us and the people we support is having the right values, skills and commitment to delivering high quality, person centred mental health crisis support. Closing date for applications is 25th April 2025. Interviews to be held week of 7th May Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. Equal Opportunities We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs. Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive. No agencies please