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IT Infrastructure Support Engineer, London
Client:
Nexus
Location:
London, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
7fb1fddbe42c
Job Views:
3
Posted:
26.03.2025
Expiry Date:
10.05.2025
Job Description:
Job Description
Our Client is a Global organisation with offices in the City of London.
They are now looking to recruit an IT infrastructure system support and maintenance Engineer with at least 5 years experience in 1st to 3rd level support.
You will be working with users using Japanese and English, coordinating with related parties to ensure a coordinated approach to IT infrastructure support and projects.
Responsibilities:
* IT Infrastructure related project management.
* Communicate and coordinate with the person in charge of the project in HQ (in Japanese).
* Communicate and coordinate with the user in each office (in English).
* Provide support to end users during system deployment/migration (User manual, user training).
* Global User Support.
* Act as 2nd/3rd line support for IT infrastructure related enquiries and incidents.
* Escalate incidents to the appropriate vendors.
* Incident management with the ticketing system (e.g. ServiceNow).
Skills / Knowledge:
Technical:
* Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing, and WiFi).
* Basic operating system knowledge (e.g. Windows 10, Windows server, Azure).
* Basic Microsoft Office 365 knowledge.
* Second line level technical support and problem-solving skills.
* Strong interpersonal communication skills.
* Ability to work both independently and as part of a team.
* Adaptability to work in a fast-changing environment.
* Strong written and verbal communication skills.
* Proficient in English & Japanese language skills (Reading/Writing/Speaking).
* Self-motivated and innovative mindset.
Experience:
* 3 to 5+ years of IT experience in a corporate environment.
* Second line technical support.
* System Maintenance.
* Cisco/Fortinet knowledge.
The salary for this position will be in the range of £35K - £45K.
The Client is based in the City of London.
Please send your CV to us in Word format along with your salary expectations and notice period.
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