GH London Ground Handling Services Ltd are looking for Service Desk Agents with previous ticketing experience Key Responsibilities The Service Desk Agent is a vital role in providing passengers with support at the airport with reservations/ticketing issuance, payments for additional services, and first point of call for all flights disruptions Handle and fulfill reservation and ticketing requests for travel, including booking, payment collection and ticket issuance Processing of payments for airport ancillary services e.g. Last Minute Upgrades, Excess Baggage Payments, Seat Selections etc. Ensuring Gh London cash handling practices and GDPR guidelines are adhered to Assist with relocation and re-booking of passengers affected by service disruption such as delays, cancellations, diversions, etc Work closely with partner airlines to manage administrative tasks i.e. daily sales, banking etc Provide clear advice and guidance to passengers affected by flight disruptions on the options available to them Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work Co-operate with managers & supervisors in order to allow them to perform or comply with any legal requirements imposed on Gh London Inform their managers/supervisors of any work situation, equipment or activity that represents a serious or immediate danger to health and safety Report any hazards, near misses, incidents, accidents or dangerous occurrences to their manager/supervisor, who will then follow the procedures contained in this manual Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures Fully understand GH London's health and safety policy Attend training courses as may be arranged by Gh London About You Excellent customer service skills Excellent written and verbal communications skills Able to work well as part of a team with good organisation and time management skills A team player with excellent interpersonal, communication and influencing skills Calm and patient demeanor, with the ability to deal with irate passengers in an effective manner whilst under pressure Ability to work under pressure on last minute reservations & ticketing issues Strong communication Preferably face to face customer service experience Absolute attention to detail An optimistic outlook and a genuine 'happy to help' attitude Being flexible - unfortunately sometimes things don't always go to plan - cancellations, delays, staff sickness etc. - a willingness to be a team player and help the company out so that we can always deliver on our promise You must be flexible and be able to work a 6 on 3 off shift pattern (3 earlies & 3 lates) Must have experience using Skyspeed software Must have previous ticketing experience About The Company GH London Ground Handling Services Ltd is a trusted provider of professional ground handling services at London’s major airports. With a focus on operational excellence, safety, and customer satisfaction, they deliver world-class support to airlines and passengers, ensuring a seamless airport experience.