Description Title: TCN System Administrator Location: Remote-UK Salary: £40K (Fixed Term Contract) About PSI We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers. We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent. At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle. Learn more about what we do at: https://www.psiexams.com/ About the Role The TCN System Administrator will be responsible for providing hardware and application support for PSI's Owned & Operated test center network. Provide timely, professional assistance for proctors throughout the PSI networks, including all hardware, internet and telephony/voice support, e-mail, and remote administration tools. The TCN System Administrator is also an escalation point for our Operational Helpdesk who provide support to our global network of test centers. You will be working as part of a global team, will engage with vendors and technology partners and will contribute to ongoing projects. Role Responsibilities - Provide hardware and software support for PSI Owned & Operated test centers. - Some travel (up to 50%) is required to upgrade hardware at US PSI Owned & Operated test centers is required. - Investigates system issues and provides solutions using specific product knowledge, system utilities, and operating environment. - Develop PSI-specific proficiency in hardware configuration, assembly, and installation. - Provide escalated support to Operations Helpdesk staff in support of test center hardware and software. - Participate in the Quality Assurance process of testing application releases. - Monitor server logs, maintain asset inventory and assist with other operational checklist items. - Support General IT network, desktop and infrastructure as needed. - Assist in the specification, recommendation, installation, and ongoing support of various automated systems (including PCs, servers, networking equipment, communications systems, video conferencing facilities, mobile test centers and more.) - Perform project work as assigned. - Perform other ad-hoc duties as assigned. Knowledge, Skills and Experience Requirements - Minimum of 2 years' experience in a similar role. - Strong experience troubleshooting Microsoft Windows 10/11 systems. - Good skills with Office 365 applications and environment - Knowledge of basic network operation including Wireless Networking, Ethernet, and TCP/IP fundamentals - Understanding of print functions and experience troubleshooting printing issues - Experience in assisting remote users across multiple time zones. - Knowledge of VOIP phone systems a plus - Knowledge of Cisco IOS a plus - Excellent diagnostic ability - Ability to communicate effectively and courteously with staff and clients. - Perform consistently as a good team player with a positive attitude. - Self-starter with the ability to multitask, manage tasks and time effectively, and stay well organized in a fast-paced environment following projects from beginning to end, providing updates along the way. - The job may require occasional travel to remote sites domestic and international. - Some activities may require evening or weekend work to be undertaken in support of the IT network. - Must be able to obtain various US Federal and/or UK security clearance. Benefits & Culture At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role. In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes: - 401k/Pension/Retirement Plan - with country specific employer % - Enhanced PTO/Annual Leave - Medical insurance - country specific - Dental, Vision, Life and Short-Term Disability for US - Flexible Spending Accounts - for the US - Medical Cashback plan covering vision, dental and income protection for UK - Employee Assistance Programme - Commitment and understanding of work/life balance - Dedicated DE&I group that drive core people initiatives - A culture of embracing wellness, including regular global initiatives - Access to supportive and professional mechanisms to help you plan for your future - Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities