Are you an experienced Account Director or SAD looking for your next move in the retail POS sector?
We are seeking an experienced Senior Account Director to lead a key client account, ensuring the successful delivery of high-quality Retail POS & Signage solutions. You will be responsible for driving strategic direction, client satisfaction, and account growth while leading a high-performing team.
Key Responsibilities
* Lead the account team, ensuring exceptional service delivery and client satisfaction.
* Develop strong relationships with senior client stakeholders.
* Provide innovative POS and signage solutions aligned with client expectations.
* Continuously review processes, identifying improvements for added value.
* Deliver on agreed SLAs, KPIs, and financial targets while ensuring profitability.
* Identify opportunities for cross-selling and up-selling additional services.
* Oversee financial aspects, including invoicing, forecasting, and budgeting.
* Act as the primary point of escalation for client issues.
* Inspire and mentor the team, driving performance and professional development.
Skills & Experience
* 10+ years of client services experience, specifically in Retail POS & Signage.
* Strong understanding of POS production, workflow, and retail landscapes.
* Proven track record of working onsite with clients and delivering outstanding customer service.
* Strong leadership skills with experience in mentoring and developing teams.
* Commercially astute with a business development mindset.
* Excellent communication, time management, and organisational skills.
What You Need To Excel In This Role
To succeed in this role, you must have an outgoing personality and be approachable, with a firm but fair management style. You should be confident in building strong relationships, leading teams with authority and empathy, and handling challenges with a solution-focused mindset.
Benefits
* 20 days annual leave + bank holidays.
* Workplace pension (NEST).
* Employee Assistance & Discount Scheme.
* Training and Development Opportunities.
This role offers an exciting opportunity to take ownership of a high-profile account, lead innovation in retail POS solutions, and drive business success in a dynamic environment.
Ref: 1580607 #J-18808-Ljbffr