Job Description
VS/7713\n\nGeneral Manager – PBSA\n\nNottingham\n\n£39,000 - £47,000\n\nHours: 40 hours a week between 8am – 5pm or 9am – 6pm\n\nDo you want to work for a team of positive, forward-thinking individuals dedicated to redefining the PBSA (Purpose Built Student Accommodation) sector. Their mission is to create innovative spaces that foster effective and fulfilling living environments through a considerate and thoughtful approach.\n\nKEY RESPONSIBILITIES\n\nAs a General Manager, you will ensure the smooth operation and success of our awesome properties, focusing on safety and sales. Your communication and problem-solving skills will address challenges head-on, acting as the vital link between our team, the client and seamless operations.\n\nThis role involves more than just managing operations and your team; it’s about maintaining safety standards and driving sales.
Collaborating with the Area Manager, you'll ensure optimal property performance through effective communication and problem-solving.\n\nCUSTOMER SERVICE\n\nOur residents’ experience lies at the core of the organisation. Our properties will be filled with residents who not only thrive whilst living with us but become our most enthusiastic cheerleaders. Your mission is to ensure their time with us is an unforgettable and life changing journey.\nRebooking and referrals should be effortless.
Our current residents should become our natural sales force, driven by an experience that exceeds their expectations.\nBUILDING MANAGEMENT\n\nEnsure 100% compliance with health and safety regulations within your property, fostering a risk-free environment and promoting a positive health and safety culture from all of your team.\nLead continuous improvement initiatives and provide value-added contributions across the property.\nTake charge of asset mobilisation including setting up operational costings, people structures, recruitment, and coordinating a meaningful onboarding experience and smooth handover.\nManage an escalation matrix in emergencies and liaise with senior management as appropriate. Collaborate with the wider operations team to maintain consistent performance across properties.\nUtilise your upbeat, open-minded, and outgoing personality to lead, mentor, and guide the team, ensuring smooth operations and welcoming new ideas.\nTake pride in your role, maintaining high standards within the property and team you manage.\nYOUR TEAM\n\nLead and inspire the operational team to perform effectively and efficiently and love where they work.\nBe an integral part of both the property team and the senior operations team. Line manage your Community Manager and the rest of your team on a daily and long-term basis, including conducting regular one-to-ones, appraisals, creating development plans, and managing other aspects of people management as required.\nAct as a role model by consistently demonstrating company values.
Engage with student groups and university partners to drive the business forward and maintain productive relationships.\n\nDELIVER ON INCOME TARGETS\n\nImpact revenue maximisation and lead the on-site team toward this shared goal.\nAs a key player, you’ll work closely with the Area Manager, marketing agency, Operations Director, and the wider team. Your role involves not only achieving full occupancy for the academic years but also exploring solutions to boost summer occupancy and alternative income growth avenues.\nKeep a vigilant eye on KPIs, driving improvements and taking swift action when needed to achieve a new standard of excellence.\nProvide market, competitor, and property-level insights to drive our success.\nKEY SKILLS & CAPABILITIES\n\nCustomer Service Excellence: Commitment to delivering exceptional customer service, exceeding our residents’ expectations.\nExcellent Communicator: Strong skills in both written and oral English, articulating and reinforcing our brand story, values, and behaviours with your team.\nProblem-Solving Skills: Quick thinking and creative problem-solving capabilities to handle unexpected challenges that arise.\nResource Management: Plan, coordinates, and manages internal and external resources to accomplish responsibilities and tasks.\nSales Focused: Target-driven with a positive attitude, aiming to exceed KPIs and influence the team positively.\nInterpersonal Skills: Provides timely feedback and coaching to help teams develop to their maximum potential.\nAdministrative Skills: Proficient in Microsoft programs Outlook, Excel, Word, and PowerPoint.\nPassion: Has a natural passion and drive to deliver the best experience for our residents.\nTime Management: Excellent time management skills to prioritise and meet deadlines effectively, even when unexpected issues arise.\nConfident Communicator: Enjoys engaging with potential and existing residents along with all members of the wider team.\nEXPERIENCE AND KNOWLEDGE\n\nEssential:\n\nExperience of working in PBSA, BTR, hospitality or retail as a General Manager or Operations Manager\nTrack record of exceptional customer service.\nFinancial responsibility, including managing forecasts, budgets, and P&Ls.\nContinuous improvement experience.\nCRM and booking systems.\nResilience and adaptability.\nCultural diversity awareness.\nFlexibility in days and hours worked is required, including occasional weekend and evening work in line with our student intake weekends.\n\nplease apply by submitting your CV.\n\nPlease contact Vicky at the Manchester office.\n\nRitz Recruitment - Employment Agency