Job Description
Service Care Solutions is looking for a dedicated and empathetic Victim Liaison Officer to join our team in central London. In this vital role, you will be responsible for supporting victims of crime, helping them navigate the criminal justice system, and ensuring their voices are heard. You will work closely with law enforcement, social services, and other stakeholders to provide vital information, emotional support, and practical guidance to victims and their families. The role is 37 hours a week, paying £26.45 an hour.
Key Responsibilities:
1. Serve as the primary point of contact for victims, providing clear information about the legal process and their rights.
2. Offer emotional and practical support tailored to the needs of each victim.
3. Coordinate with law enforcement, legal teams, and community services to ensure victims receive appropriate assistance.
4. Keep victims updated on the progress of cases, including court dates, outcomes, and any relevant developments.
5. Advocate for victims' rights and ensure they are treated with dignity and respect throughout the justice process.
6. Maintain detailed records and ensure strict confidentiality and data protection compliance.
Key Requirements:
7. Previous experience in a support, advocacy, or liaison role, ideally within the criminal justice or social services sectors.
8. Excellent communication skills, with the ability to explain complex processes clearly and sensitively.
9. Strong organizational skills and the ability to manage a caseload of clients with varying needs.
10. Empathy and emotional resilience, with a deep commitment to supporting victims of crime.
11. Knowledge of victim rights and the criminal justice system is desirable.
12. Proficiency in using case management systems and maintaining accurate records.
What We Offer:
13. A competitive hourly rate of £26.45.
14. The opportunity to make a real difference in the lives of victims of crime.
15. Ongoing training and professional development.
16. A supportive and collaborative working environment based in the heart of London.