Entity
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defence and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 92,000 employees and sales of 23.2 billion euros in 2023, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and innovation roadmap.
Reference
2024-147018
Position Description
Domain
Programs / Customer Relations
Job Field / Job Profile
Customer services and support - Integrated product support management
Job Title
Senior ILS Engineer
Employment Type
Permanent
Professional Category
Professional, Engineer & Manager
Part Time / Full Time
Full-time
Job Description
The Integrated Logistic Support (ILS) team in Safran Electrical & Power works across all Programmes to ensure we offer complete support and service solutions to our customers in the aftermarket, and ensure continued profitability from the parts and services provided. We optimise elements of the product design to enable the provision of efficient support, and we tailor the support solution to the customer, the product and the market.
You will contribute to and/or lead ILS work (depending on the size of the work package).
1. Starting with customer requirements (technical and commercial) at the bid stage or early development phases, you will work with the Programme teams to provide all the elements for a successful Entry Into Service and ongoing support of our new products.
2. On existing platforms, you will respond to changes, such as upgrades, by ensuring the data and processes needed for effective support remain relevant and accurate.
In both cases, you will be responsible for:
1. Planning and budgeting the required work (typically ranging from £100k to £500k in expenditure on labour over 12-18 months).
2. Modelling and presenting the desired outcomes (including financial, typically covering £millions of aftermarket revenue over 25+ years).
3. Leading project teams of around 1 to 5 people.
4. Reviewing the work of others, in cases where the originator is either still developing in certain areas or is not part of the business unit.
5. Working with customers to understand their requirements and future plans, and update them on progress.
Travel Specificity
As required.
Additional Description
1. Plan ILS work packages of various sizes and manage them to completion as the leader of a multi-disciplinary team.
2. Work with other Sales, Marketing and Services (SMS) teams to determine the best support solution for a customer/platform.
3. Research Support and Services elements within Safran Group and with external partners to keep our customer offerings up to date with market drivers and technology enablers.
4. Contribute to bids and proposals by providing the ILS/Support elements of an offer.
5. Influence product designers to take support requirements into account and optimise designs for Whole Life Cost.
6. Carry out or supervise detailed technical analyses in the areas of maintainability, to the standards required by customers.
7. Create and update Whole Life Cost models, and work with Engineering and Programmes teams to ensure that the cost impacts of design concepts are understood.
8. Support the development of the ILS team by optimising common tasks and sharing best practices and lessons learned with colleagues and external partners.
9. Act as a deputy for the ILS Manager.
Candidate Skills & Requirements
1. A degree or significant experience in a technical area (aerospace, automotive, rail, production, utilities - other highly regulated industries considered).
2. Experience in one or more of the following areas or similar, relevant experience: ILS, Product or Customer Support in a technical environment, Maintenance, Fleet Management, Plant Management, Asset Management, Support Engineering, RAMS activities, New Product Introduction.
3. Appreciation of the constraints of working within a regulated industry.
Essential Skills
1. Understanding of ILS elements and ability to use them as sources of information for decision making.
2. Technical and commercial thinking in equal measure.
3. Managing cross-functional technical teams.
4. Reviewing and approving technical work.
5. Planning of work based on available resources.
6. Excellent written and verbal communication skills.
7. Ability to persuade colleagues to change their approach.
8. Comfortable working with demanding customers.
9. Conversion of internal and customer requirements into plans and actions.
10. Problem-solving skills.
Position Location
Job Location
Europe, UK, England, London
City (-ies)
Pitstone #J-18808-Ljbffr