Job Title: IT Support Team Lead - Networx
About the Role:
We are seeking a highly skilled and experienced IT Support Team Lead to join our team at Networx. The successful candidate will have a strong background in IT service management, preferably in a senior or leadership capacity.
The role will play a critical part in ensuring the smooth day-to-day operation of our Service Desk, providing exceptional customer service and leadership skills to deliver a first-class support service to our customers.
About Us:
Networx is a leading provider of innovative solutions, committed to making a positive impact on our community. Our values of equality, diversity, and inclusion make us an excellent choice for those who share our passion for delivering exceptional services.
Key Responsibilities:
* To lead and manage a team of IT professionals to provide excellent customer service and technical support
* To develop and implement effective processes and procedures to ensure seamless day-to-day operations of the Service Desk
* To identify opportunities for process improvement and implement changes as necessary
* To maintain accurate records and reports of customer interactions and technical issues
Benefits:
* Competitive salary of £32,000 per annum
* A comprehensive benefits package, including 25 days' annual leave + bank holidays + 3 concessionary days at Christmas
* A generous company pension scheme and life insurance up to 3*salary as an active member
* An option to join the medical health cash plan
* Green car scheme and enhanced maternity and paternity leave
* Cycle to work scheme and Service related awards
Requirements:
* Degree-level qualification in a relevant field (e.g., Computer Science, Information Technology)
* Proven experience in IT service management, preferably in a senior or leadership capacity
* Strong leadership and communication skills
* Ability to analyze complex technical issues and provide clear solutions
* Excellent customer service skills and ability to work under pressure
What We Offer:
* A dynamic and supportive work environment with opportunities for career growth and development
* A chance to work with a talented team of professionals who share your passion for delivering exceptional services
* A comprehensive training program to enhance your skills and knowledge
* A flexible working arrangement that supports your work-life balance