Joining TeamNELFT means you'll become part of a welcoming and supportive working environment. We're CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas. The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT. Find out more about NELFT careers and what makes our Trust a great place to work, in this video Job overview To work as part of the Integrated Crisis Assessment Hub which provides intensive mental health support to people experiencing a mental health crisis. To provide support, give time and thus promote Service User recovery, to focus on the direct needs of Service Users, to work across boundaries of care and to work within the Care Programme Approach (CPA). • Promoting the recovery of service users and maintain their independence in the community Assisting clinicians to assess, plan, implement and evaluate individual care plans. The post holder will work with service users, individuals and families / carers and other stakeholders to ensure the persons needs are met, utilising where appropriate community facilities. Main duties of the job 1. To help ensure that service users engage effectively with the agreed Care Plan and access appropriate services 2. To be responsible for liaising with and providing information to other agencies involved in the care of the service user 3. To develop a rapport and a therapeutic relationship with service users, within appropriate boundaries. 4. To provide regular and practical support to service users and their carers (as appropriate) in developing and managing independence and maintaining dignity and self-respect 5. Ensure that relatives and carers of service users, where appropriate, have a good understanding of the condition of the service user and feel able to communicate effectively with the clinical area to answer any queries or concerns 6. To provide a high-quality evidence-based and individualised mental health care to a clearly defined group of patients, relatives and carers in the community in which they live. 7. Assessing and using professional judgement to assess level of need and urgency, as well as obtaining further information as required, determining appropriate intervention and proposed outcomes of intervention 8. To use reasoning skills to assess how service users' mental health difficulties impact upon their occupational areas and performance Working for our organisation Probationary Period This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff). Starting with NELFT NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex. High Cost Area Supplement - Outer London This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,551 to a maximum of £5,735 p.a. pro rata for part time). Use of AI Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability Detailed job description and main responsibilities Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer closely to this when completing your application. We welcome your application even if you do not meet all the criteria listed in the person specification. Any development needs to help you succeed in the role, can be discussed at the interview stage. Person specification Qualifications Essential criteria NVQ level 2 or equivalent standard of literacy and numeracy Relevant NVQ level 3 or equivalent Desirable criteria Demonstrates a commitment to further learning and development Experience Essential criteria Demonstrates a commitment to further learning and development Ability to work as part of a team Knowledge Essential criteria Awareness of relevant nursing techniques Knowledge of patient/client conditions relevant to the community setting An awareness of NHS priorities Skills Essential criteria Ability to work under own direction Ability to work under pressure and with flexibility Competent listenin gand observation skills Good level of communication skills (written and verbal) Positive interpersonal skills Awareness of community issues Ability to teach technical skills and life skills to patients Benefits We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT: A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff. A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our effortsto support our working parents and carers. This has resulted in us being recognised as a 'Top 10 Family Friendly Employer' from the Working Families Charity. Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors. Detailed information about our wellbeing and benefits offer can be found in this link. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's a job share, part time hours or another flexible pattern. Supporting our Armed Forces We recognise the valuable contribution that the Armed Forces community make to our organisation. We have signed the Armed Forces Covenant and achieved Gold Award under the Armed Forces Employer Recognition Scheme. We have supportive policies, guaranteed interview schemes for veterans. reservists and military spouses and give additional leave to our Reservists so that they can attend their annual camp. Equal opportunities employer We are committed to equal opportunities and diversity and positively encourage applications from all sections of the community regardless of any protected characteristic. We are a Disability Confident employer and have made the pledge to commit to employing more people with disabilities. If you require this application in another format i.e. Braille or audio tape please contact the recruitment team on 0300 300 1530 or email recruitmentnelft.nhs.uk. Correspondence with us You are advised to regularly check your emails (including any junk mail/spam folders) for correspondence related to this post. As part of our recruitment process, we may be required to share information you provide on the application form with NHS Counter Fraud Authority (NHSCFA) and/or other organisations for the purpose of the prevention, detection, investigation and prosecution of fraud or any other unlawful activity affecting the NHS. We also use third party providers to check and verify your qualifications who may be contacting you on our behalf to verify the same. Employer certification / accreditation badges Applicant requirements This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. Application numbers We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, we encourage you to submit your application as soon as possible to ensure consideration. If you require any additional support during the application process please contact recruitmentnelft.nhs.uk. We are happy to make reasonable adjustments to support you throughout the recruitment journey. Documents to download ICAH STR band 3 (PDF, 460.0KB) NELFT Application - Hints and Tips (PDF, 38.4KB)