Community Clerical Officer Band 3Main area Community AdminGrade Band 3Contract Permanent: working hours between 08:00 - 18:00 over 7 daysHours Full time - 37.5 hours per weekJob ref 362-A-21-3620925Site Kingsgate HouseTown StockportSalary £20,330 - £21,777 pro rata per annumSalary period YearlyClosing 29/11/2021 23:59Interview date 07/12/2021 Stockport NHS Foundation TrustThere are lots of good reasons to choose to come and work at Stockport NHS Foundation Trust. A dynamic integrated Trust with integrity and vision. Exactly the same qualities you’ll see in yourself. Stockport NHS Foundation Trust aims to be the organisation of choice for patients and an employer of choice for staff. In order to continually improve all aspects of our patient experience, we rely upon having a highly skilled, motivated, diverse, productive and patient focused workforce.Stockport Foundation Trust is one of four ‘specialist’ hospital sites in Greater Manchester. Being a ‘specialist’ hospital will enhance our general surgery, anaesthetics, critical care and emergency medicine for the benefit of people in Stockport, High Peak, Cheshire and across Greater Manchester.Our values ‘We Care, We Respect, We Listen’ are at the heart of everything we do, and come from our promise: ‘Making a difference every day.’ They drive the behaviour and actions for everyone in our organisation.In your application for this post, please describe how your experience and skills align with 'Our values-based behaviours' ( see additional documentation) and provide examples. Greater Manchester Continuous Service CommitmentAs well as recognising previous NHS service, Stockport NHS Foundation Trust is a member of the Greater Manchester Continuous Service Commitment. If you are currently employed by Greater Manchester Local Authority, Combined Authority, GMFRS, TfGM as well as other public service organisations, Stockport NHS Foundation Trust will recognise your previous service for sickness and maternity/paternity/adoption entitlement and also for annual leave purposes (providing there has been no break in service). If you currently work for one of the above organisations and successfully apply for a post with Stockport NHS Foundation Trust, please ensure the Recruitment team are aware so that this service is reflected in your contract of employment.Our Values:We CareAbout each otherOur patients and their familiesThe communities we serveThe environmentWe support them and deliver on their promisesWe RespectEach otherOur patients and their familiesOur partnersWe are kind and helpful, and we expect the same in returnWe Listen toEach otherOur patients and their familiesOur partnersWe act and learn from what we hear Job overviewCall Centre Administrator – 37.5 HOURS PER WEEK – BAND 3 – 4 posts available We are currently looking for Community Clerical Officers to assist in continuing to expand our already successful Single Point of Access Service based at Kingsgate House in Stockport.We require able multitaskers to join our team and the ideal applicant must be a dynamic individual who can work under pressure, is a great communicator, takes pride completing a task to a high standard and is able to work flexibly to cover the needs of the service ServicesServices are covered from 08:00 – 18:00 over 7 days working on a rotational basisFlexible working patterns availableAgile working options availableMain duties of the jobProviding telephone and administration support for all Community ServicesExperience of a busy office environment and handling a high volume of telephone calls is essential. You must also be computer literate. Working for our organisationThe Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trust’s policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately. If successful this vacancy will require a Standard DBS check at a cost of £26.50. This cost will be deducted from your first Trust salaryIn addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £13.Detailed job description and main responsibilitiesMain ResponsibilitiesBooking appointments for our patients accessing the Community Adult ServicesContacting patients– showing great telephone etiquette and customer careBuild rapport with patients and peersPrioritising tasks – showing organisation and flexibilityQuickly and efficiently manage incoming and outgoing calls and emailsInput confidential information onto various I.T. systemsBe familiar with a full range of clerical tasks and be able to undertake specific duties. Completing various administration tasks to a high standard on daily basisPerson specificationQualificationsEssential criteriaEnglish & Maths Grade A- C, Level 2 or equivalent qualifications or experienceDesirable criteriaNVQ Level 2 in Business & Administration or Customer ServiceExperienceEssential criteriaExperience of handling large volume of telephone calls/ working in call centre environmentCustomer ServiceExperience of working in an office environmentSkillsEssential criteriaExcellent I.T skillsExcellent communication skillsRemain calm under pressure/cope with time sensitive workloadAbilitiesEssential criteriaFlexible to cope with the changing demands of the serviceAbility to drive to various sites across StockportApplicants are encouraged to read the documents attached to this vacancy before applying, including the job description and person specification and the information for applicants which includes useful information to assist you in completing your application.From time to time we may need to close a vacancy early when in receipt of a sufficient number of applications. If you are interested in this post and wish to be considered, we strongly advise you to complete and submit your application as soon as possible. Please note that all correspondence will be via your NHS Jobs account. Unfortunately we are not able to acknowledge each application. If you do not hear from us within four weeks of the closing date, please consider that you have not been shortlisted on this occasion. Please also note that Stockport NHS Foundation Trust are unable to refund Interview expenses or re-location costs.Stockport NHS Foundation Trust is committed to promoting and championing a culture of diversity, fairness and equality for all applicants and employees. Applications are welcomed from all backgrounds and we strive to reflect the community we serve in our diverse workforce. Our "two tick" kite mark guarantees a candidate with a disability, who fulfills the essential criteria, an interview at the Trust. We can make reasonable adjustments, and offer support and advice in a variety of ways on request.