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Job Title: Head of Outpatients, Quality and Governance
Location: Hemel Hempstead, Hertfordshire, United Kingdom
We have an exciting opportunity for a Head of Outpatients, Quality and Governance to join our team based in Hemel Hempstead. You will join us on a full-time, permanent basis, and in return, you will receive a competitive salary depending on experience plus benefits.
About Us
At OSD Healthcare, we are pioneering a new approach to private healthcare. We are committed to combining the skills of our healthcare professionals with the very best in medical technology, ensuring we deliver the best possible care to our patients.
Our mission is to make private healthcare affordable and accessible, providing outstanding patient care - 7 days a week, 365 days a year. Our flagship outpatient, dental, physio and diagnostic clinic features state-of-the-art equipment and an exceptional, quality environment for patients and staff.
Situated in Hemel Hempstead with free on-site parking and easy access to the M1 and M25, this is a unique opportunity to join a growing organisation, helping to shape our services and deliver outstanding care to each and every one of our patients.
About the role
Your responsibilities will include:
* Providing leadership, expert advice and direction to the staff working in the Outpatient Department (OPD), Urgent Treatment Centre (UTC) and Governance team.
* Supporting OSD Healthcare in maintaining its commitment to be a quality healthcare environment.
* Delivering expert information and guidance on Quality and Governance across the Organisation.
* Ensuring a robust integrated governance framework is in place that complies with current legislation and the requirements of regulatory bodies including the Care Quality Commission (CQC).
* Managing the operational day-to-day management of the Quality Agenda and those working within it.
* Ensuring the incident reporting systems are well managed and issues responded to appropriately and thoroughly.
* Managing the operational day-to-day management of the OPD, UTC, and Governance.
* Ensuring safe, thorough, evidence-based and high standard of nursing and patient care is delivered safely and consistently.
* Having a patient-focused service ensuring high quality care, cost-effective services with evidence-based nursing care and sound clinical judgement.
* Assisting in developing the services of high-quality care to patients; to include treatment, preventative care, chaperoning, screening and patient education.
* Supporting the quality governance framework, agenda, and standards.
* Supporting senior outpatient nurses in delivering an excellent service consisting of but not limited to facilitating Consultant, and GP led clinics and the provision of preventative care, screening, chaperoning, patient education, diagnostics, treatments, and assisting with minor operations.
* Working collaboratively with the multidisciplinary team to achieve/maintain an outstanding, patient-focused service across the hospital.
* Contributing to hospital initiatives and plans to improve the service and promote growth in the business.
* Effectively managing resources, including equipment, stock and optimal deployment of the nursing workforce.
About you
The ideal candidate will have the following qualifications, skills and experience:
* Be a Registered Nurse with post-registration qualification in a relevant subject, ideally with a relevant degree/management qualification, POA Course/Module, ENB 998 or similar mentorship course, degree/diploma in healthcare.
* Current and consolidated experience as a senior surgical nurse with experience of managing a team of nurses and HCAs, evidence of CPD, clinical supervision, previous primary healthcare/POA Department experience ideally with experience of leading clinical supervision sessions and day surgery experience within a private healthcare setting.
Benefits we offer
We are dedicated to making a positive impact on the lives of those around us – for our staff as well as our patients. To deliver outstanding healthcare our staff are one of the most important factors in our success.
Benefits include:
* 33 days annual leave inc of bank holidays, increasing with length of service and opportunity to buy/sell leave
* Contributory pension scheme
* Life Insurance
* Private Medical Insurance (upon completion of probationary period)
* Contribution towards Eye Care
* Cycle to Work Scheme
* Employee Assistance
* OSDH Discount
* Discounted Cinema Tickets
* Car Discounts
* Free on-site parking
Applicants must have the right to work in the UK. Please be advised that if you are invited to attend an interview, you will be required to provide proof of your right to work in the UK.
The closing date for applications is 8/4/25 however, please note that we may close the advert earlier if there is a significant number of applications.
Click apply today to be considered for the Head of Outpatients, Quality and Governance role – we would love to hear from you!
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