Job Description
Trainee Field Service Engineer
Located in Gloucestershire, this role involves extensive travel for on-site service and repairs.
Principal Purpose
As a trainee field service engineer, you will provide technical services and support for medical technology equipment and software solutions. You will diagnose and resolve complex technical issues while prioritizing customer satisfaction and requirements.
Key Responsibilities
* Repair, Installation & Service: Train in the repair, installation, and servicing of medical technology equipment and associated software solutions.
* Technical Issue Resolution: Accurately diagnose and resolve technical issues related to equipment, software applications, IT networks, servers, and cloud-based technologies.
* Remote Support: Provide remote troubleshooting and repair services to ensure quick issue resolution.
* Lifecycle Management: Support product and solution lifecycle management, from site surveys to decommissioning and disposal.
* Product & Software Modifications: Implement product updates, modifications, and regulatory updates (FCA's).
* Technical Expertise Development: Gain advanced knowledge and understanding of products and solutions through training and practical experience.
* Travel & Efficiency: Be willing to travel and stay away from home to ensure efficient service delivery.
* Collaboration with 2nd-Level Support: Communicate effectively with second-level support teams to report and resolve technical issues, sharing knowledge with engineers to improve service efficiency.
* Stock Management: Effectively manage car boot stock to reduce Mean Time to Repair (MTTR) and improve First Time Fix Rate (FTFR).
* Customer Engagement: Maintain high levels of customer engagement, manage expectations, and promote service offerings, ensuring effective communication at all levels.
* Brand Representation: Act as a brand ambassador, embodying professionalism and delivering exceptional service.
Requirements
* HND or above or equivalent in a technical qualification: mechatronics, electronics.
* A full UK driving licence and right to work in the UK are essential.
Benefits
* You will receive 25 days paid holiday plus bank holidays per annum, plus Christmas closure, with additional days given for long service.
* We offer company sick pay.
* The standard life pension scheme is available, with an employer contribution of 8.5% of basic salary.
* Bupa healthcare and medicash level 1 benefits are provided immediately upon joining, with the company paying for single membership and members able to add families.
* We have family-friendly policies in place.
* Agile/hybrid working and flexitime are available for applicable roles.
* Discretionary pay reviews take place regularly.