Insurance Business Analyst Pro are currently seeking a highly skilled and motivated Business Analyst to join our dynamic Operational Performance team. The successful candidate will be responsible for eliciting and documenting technical business requirements across all business units, deploying change management techniques, and identifying areas for process optimisation. This role requires strong commercial awareness, excellent communication skills, and the ability to manage multiple concurrent projects, with knowledge of the insurance sector. The role is permanent and will be in Pros UK office location in Gloucester and operates a hybrid working model. For the right experience we may be able to consider a fully remote role. Key Responsibilities: Elicit and document technical business requirements across all business units using a variety of techniques, including designing and hosting workshops. Prioritise requirements, assess risks, highlight dependencies, and collaborate with the wider project team to ensure successful project delivery. Deploy change management techniques across the business, engage stakeholders, and obtain buy-in. Identify sub-standard processes and areas for optimisation, utilising a variety of methods including lean principles. Draft cost/benefit analyses and business cases with strong commercial awareness. Plan and prioritise projects aligned with delivering effective business value, managing multiple concurrent change activities. Communicate effectively with stakeholders, including senior management, and deliver presentations. Develop direct reports and manage junior business analysts and data analysts. Required Skills and Experience: Knowledge of the insurance lifecycle and the Lloyd’s market. Experience in a client-facing role, delivering business analysis in a senior lead/consultancy capacity. Technical business analysis skills and effective stakeholder communication skills. Strong commercial awareness and written communication skills Excellent planning and prioritisation skills. Experience in system implementation and test case creation. Experience in a client-facing role. Preferred Skills: Awareness of London market policy administration platforms (AdvantageGo Subscribe, Sequel, Morning Data, Guidewire, etc.). Experience with Microsoft Office Suite, DevOps (ticket tracking), Power Platform, and reporting tools (PowerBI). By submitting your personal data to Pro and by using our website, you give your consent that all personal data you submit as part of your application may be processed by us in the manner and for the purposes described in our HR applicant privacy policy. For further information, please refer to our Data Protection Policy, a copy of which can be requested from Pro HR. The Company Pro is a specialist outsourcing and consulting company focused solely on the insurance and reinsurance industries. We work with clients to identify changes needed to improve their business processes, minimise operating overheads and implement the controls required to meet new regulations, delivering tailored solutions to meet clients’ needs. Our UK offices are in Gloucester, Glasgow, Liverpool, Horsham and central London. We are also a global company with offices in the United States, Cologne and Unna (Germany) and Argentina. We also operate a hybrid working model so you can work at home and in the office. We provide expert support in the areas of underwriting, claims management, financial and technical accounting, and risk and auditing, utilising the best technology available on the market and adopting a proactive approach. Pro Values We commit concrete actions and do what we promise. With integrity at the heart of every decision, we focus on what will add most value. We are curious, creative and insightful. We are not afraid to evolve. We are inclusive. We help each other and our clients to shine. We bring drive and enthusiasm to our work. Benefits Training & Development we have inhouse Learning and Development team that will support you, giving you the tools to succeed. Employee referral scheme Staff bonus for introducing a candidate that we employ as a result of that introduction. Pension scheme Company pension contribution up to 10%. Documents