We are looking for a trained SystmOne receptionist to work full or part time with a start time of 8am and a finish 6pm.
Previous applicants need not apply. This position is for experienced medical receptionists.
This is a very rewarding post and would suit someone who likes to be busy and work as part of a team, and enjoys variety in their working day.
The applicant will need to be able to work accurately and at pace in a multi-tasking environment, whilst maintaining excellent customer service skills showing empathy to the patients and dealing with all queries in a timely manner. Flexibility is also key within a small team.
Whilst experience would be advantageous, full training will be provided to the right applicant. Of great importance is the ability to work well under pressure and also be a great team player.
We would be happy to consider either full-time or part-time hours. Our working day is 8.00 am - 6.00 pm, so applicants would need to be able to start and finish at these times, depending on their shifts.
We offer you: Competitive pay, 5 weeks annual leave plus bank holidays, NHS pension, Uniform, Complimentary Refreshments (all tea, coffee, water cooler), free parking, training opportunities and development, annual salary review, social events, structured environment with regular appraisal and feedback.
The successful applicant will also experience a full induction program, and supported learning with a mentor system, until confidence is gained.
Main duties of the job
The main duties associated with the role are:
* Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
* Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
* Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team.
* Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
* The successful candidate will be working as a key part of the Practice team, working alongside administration colleagues and supporting the clinical team to manage a busy caseload and deal with a wide range of health needs in the primary care setting.
About us
We are a busy City Practice, providing services for 8,000 patients.
Our team includes 3 GP Partners, 2 Salaried GPs, 2 Nurses with a variety of skills including Sexual Health and Diabetes Management, a Health Care Assistant and a Phlebotomist. We are also pleased to welcome PCN employed colleagues and are joined each week by a Physiotherapist, a Mental Health Nurse, a Clinical Pharmacist and a Physician's Associate.
The clinical team is supported by a skilled and well organised administration team.
We use SystmOne for our Clinical system, and also utilise various digital platforms such as Accurx and Footfall to support our processes.
We are a well established training Practice and welcome GP Registrars on six monthly placements.
If this sounds like a perfect job for you then please get in touch.
Job responsibilities
The purpose of the role is to:
* Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
* Manage and respond to patient and Practice initiated contact, including incoming and outgoing phone calls with patients, reviewing and responding to e-Consults, providing reception capacity and associated administration.
* Use triage and signposting skills to direct patients to the right support or appointment type to best meet their needs.
* Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team.
* Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
Person Specification
Reception Skills
* An ability to use own judgement, resourcefulness and common sense.
* An understanding, acceptance and adherence to the need for strict confidentiality.
* Able to work as a member of a team.
* Ability to work without direct supervision and determine own workload priorities.
* Able to work under pressure.
* Able to work in a changing environment.
* Able to use own initiative.
* A sense of humour.
* Pleasant and articulate.
* Flexibility of working hours/ able to work at the desired times.
Qualifications
* GCSE grade A to C in English and Maths.
* NVQ level 2 in Health and Social Care or Administration.
* Experience of working in General Practice is desirable but not essential.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Depending on experience, under pay review, currently £11.50 however rising.
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