We are currently looking for an Assistant Sameday controller for a large and busy Airfreight company based near Heathrow. The role would be perfect for somone with Sameday delivery/Courier management experience.
Role Summary: Develop and build a new same day service utilising Third Party and company resources. To manage and control our Clients Sameday requirements via our network and various sub-contractors. Ensure service meets clients’ expectations and agreed KPIs. Plan and develop systems and procedures to improve operating quality and efficiency of the depot. Supervise other members of staff in accordance with company policies and procedures.
Duties and Responsibilities
This is a list of the main duties of the role and should not be considered an exhaustive list of duties.
* Being a point of contact for Sameday clients.
* Efficiently utilising the available resources to deliver excellent service to customers.
* Work in conjunction with the Operations Manager to ensure the company runs as efficiently as possible.
* Ensuring accurate storage and prompt retrieval of information.
* Ensuring individuals, teams, colleagues, Managers and clients are advised of appropriate information.
* Maintain close relationships with Sameday clients.
* Obtaining and processing information to enable appropriate decisions to be made.
* Assisting when required in the induction and appropriate training of individuals.
Experience & Qualific...