Salary: up to £37,000 + Bonus
Contract Type: permanent
Location: Remote, with national and international travel, including overnight stays.
This role is responsible for providing technical guidance and training to the Company’s customers across designated regions. It involves identifying and addressing training needs, ensuring technical documentation is accurate and up to date in the relevant languages, and supporting the delivery of exceptional customer service.
Conduct fault diagnosis and implement corrective actions, escalating quality issues to the Senior Technical Manager when necessary.
* Support fault-finding and breakdown resolutions, both remotely and on-site.
* Deliver training sessions on the installation and servicing of all products, including attending supervised installations as required.
* Maintain and update technical documentation in all relevant languages to support the Company’s customer base.
* Collaborate with factories and provide feedback to R&D teams regarding technical and quality-related issues.
* Ensure installations meet building regulations, company policies, and industry standards.
* Contribute to the compliance and quality of installations.
* Strong understanding of customer service principles and processes, including needs assessment and quality evaluation.
* Proven experience in delivering product training to diverse audiences
* Fluency in additional languages.
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