Permanent – Full Time 42½ Hours
We are looking to recruit a Customer Service Planner to join our team at our Goldney Road Hub.
About the Role
Joining our team, you’ll be responsible for liaising with clients, sub-contractors, suppliers and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given.
Using our MSi system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.
About You
Candidates will have good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal. With excellent customer service skills, you’ll have previous experience within the repairs and maintenance sector, or a trade-based background, with good problem-solving skills. This is a high demanding role and therefore you should be able to work well under pressure. A gas customer service background would be beneficial, however is not essential.
Benefits
1. 26 Days Holiday & Bank Hols
2. Enhanced Pension Plan
3. Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
4. Life Assurance & Accident Cover
5. Share Save
6. Enhanced Maternity & Paternity Pay
7. Work Perks Discounts & Vouchers
8. Buy & Sell Holiday
9. Flexible Working & Flexible Bank Holidays
10. Cycle to Work
11. Volunteering (2 days paid)
12. Learning & Development Opportunities
13. Extensive Wellbeing Support, including EAP
14. Loyalty & Values Awards
15. Funded Professional Subscription
16. Eye Care Vouchers