Description
Roles and Activities
* Support the delivery of the annual service plan for each Multinational Client
* Coordination and consolidation of renewal data and the collection process.
* Provide input into strategy meetings with clients, brokers and insurers
* Monitor and support the meeting of agreed KPI's with insurer regarding local policy and certificate issuance, together with premiums collections and cashflow
* Input or production of premium allocations to ensure that these are benchmarked with local norms, comply with local tariffs etc.
* Managing the coordination and distribution of network fees
* Coordinate instructions of group programmes to broker network and local client operations (where required) including the overseeing of relevant documentation
* Manage production of certificates requested for overseas operations with the insurer and/or local broker where required.
* Collect and consolidate local policy summaries (covers, limits, insurers, premiums remuneration etc) to ensure:
o compulsory covers are purchased
o no duplications with global programmes
o local policies dovetail with global programmes
o adherence to group risk purchasing philosophy
o compliance with remuneration parameters
General Advice
* Provision of information on admitted/non-admitted, compulsory covers and other regulations and practices
* Provision of underlying insurance details to broking teams where DIC/DIL cover is arranged.
* Provide advice to colleagues and clients on the operation of global programmes.
* Advise colleagues and clients on the structure of global programmes to ensure compliance with local legislation, practices and related issues i.e. provision of information on admitted/non-admitted, compulsory covers and other regulations and practices
* Advise colleagues and clients on insurers capabilities to deliver global solutions
* Troubleshoot issues including mid-term changes, chasing premiums, requests and claims.
Qualifications
* Preferably educated to A levels or relevant industry experience
* Preferably with professional qualifications of ACII or working towards this
Skills:
* Intermediate level IT skills (Microsoft Office suite)
* Comprehensive knowledge of insurance and underwriting in order to deal effectively with client needs
* Strong interpersonal and communication skills with the ability to build relationships with new clients and insurers and maintain strong relationships with existing ones
* Able to deal professionally with internal and external contacts, able to represent BU and the wider Willis Group with a high level of credibility
* Excellent client focus with proven experience of delivery of high levels of client service
* Ability to analyze situations and provide recommendations to identify optimum solutions
* Good understanding of the processes that support the operating model and strategy for the BU and Willis GB overall
* Experience of working with and adhering to processes and systems that support client service delivery
* Intermediate level of data analysis and presentation skills
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