As a Support Services Team Leader, you will ensure the delivery of FM Support Services within NHS Property Services premises. Through day to day supervision of Support Services staff, you will ensure the provision of a high quality, cost effective service which reflects customer needs and operates as an effective commercial business unit.
Main duties of the job
Ensure the delivery of FM Support Services within NHS Property Services premises at the prescribed times, in line with policies and procedures through the provision of support to the Support Services Team.
About us
NHS Property Services is one of the UK's largest real estate and property owners, providers and advisors to the NHS Estate. We have a diverse portfolio in excess of 3500 properties ranging from listed buildings through to award winning, state-of-the-art integrated health campuses. As an integral part of the NHS, we strive to provide best in class property and facilities services across our estate and this success is driven by our People!
Job responsibilities
We have a great opportunity for a permanent role of Support Services Team Leader to join our team based in Dorking Community Hospital. £25,344.67 per annum full-time working 08:00 - 16:00/07:00 - 15:00 Mon - Fri, 37.5 hours per week. A full clean driving license will be required and a DBS check. A van and fuel will be provided.
About the role: As a Support Services Team Leader, you will supervise and support a team of Frontline FM colleagues within a dedicated patch of properties. The role will involve completing rotas and ensuring that administrative duties are carried out. You may also be involved in the recruitment of Frontline Colleagues, as well as liaising with your customers, tenants, and contractors. Some of your time will consist of planning and allocating work and checking that all duties have been carried out correctly and to the required standard. You will manage your own time, splitting your time between each of the properties within your patch of colleagues and working from home. Ensuring that you are on hand and there to support our colleagues and customers where required. This is a varied role, which requires someone with a background of supervising colleagues, ideally within a Facilities Management role.
Key Responsibilities
* Complete any reports or paperwork associated with the role, including but not limited to, timesheets verification, absence records, annual leave information, stock order forms & Health & Safety audits.
* Undertake the rostering of staff and ensure all absences are appropriately covered.
* Responsible for the recruitment of staff, undertake their appraisal and monitor personal development. Undertake one to ones and appraisals.
* Recruit, induct and where appropriate train new employees or less experienced staff in accordance with training requirements.
* Manage a delegated budget.
* Undertake all planned and reactive ad hoc surveys/audits as necessary to manage the business performance.
* Liaise with your customers, tenants, contractors, and service users to understand day to day service pressures and coordinate any required response, providing professional advice and information where appropriate.
* Creating and managing purchase orders and timesheets.
We also offer: 27 days holiday not including bank holidays, access to group personal pension plan including SMART contributions into which the company will contribute up to 6% towards your savings, training and development opportunities and NHS discounts.
Minimum Requirements
* Either City and Guilds level 3 cleaning and support services or equivalent demonstrable experience.
* Working knowledge of Health and Safety requirements.
* Experience of managing or supervising a team.
* Strong customer service skills.
* Strong administrative skills.
* Educated to NVQ2 level equivalent knowledge or experience.
Person Specification
Qualifications
* NVQ 3, relevant certification or equivalent experience.
* Driving license.
* Experience of working in a healthcare environment.
Experience
* Supervisory experience within Facilities management.
* Experience of working in a healthcare environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr