We are seeking an experienced Service Manager to join the team at Marshall Grimsby. This role will see you lead day-to-day operations for our busy service department, ensuring customer satisfaction and profitability are maximised. Reporting to the Head of Business, this role is offered on a full-time, permanent basis, and offers the right candidate an excellent career path with one of the UK’s leading automotive retail groups.
LOCATION: Marshall Grimsby
DEPARTMENT: Service
What are the key accountabilities?
1. Lead, manage and motivate a team of automotive professionals, ensuring the dealership is adequately resourced.
2. Drive a high performance culture, ensuring performance is rewarded and underperformance is managed.
3. Oversee the service division, managing resource levels and productivity.
4. Accurately produce dealership reporting, in line with group reporting frameworks.
5. Support the dealership to consistently achieve high levels of customer satisfaction.
6. Ensure dealership activities are conducted in line with Marshall Motor Group, manufacturer, and regulatory requirements.
What experience do I need?
It is essential that you have previous service leadership experience. Manufacturer experience would be beneficial but isn’t essential to the success of this role. In addition to your previous experience, we are seeking individuals who display the following attributes:
1. Strong leadership skills with the ability to lead and motivate a large and diverse team.
2. A professional and calm approach with strong stakeholder management skills to manage internal and external stakeholders.
3. Strong analytical and problem-solving skills, with the ability to foresee potential barriers.
#J-18808-Ljbffr