Job summary Clinical Support Worker - Outpatients Division: Cancer and Core Clinical Services Care Group: Cancer and Access Band: 2 Salary: £23,615 per annum/pro rata We are recruiting for a Clinical Support Worker who shares our ambition and vision to deliver the Best of Care by the Best People and has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff. Main duties of the job We are looking for an enthusiastic and energetic individual to join our busy Outpatients team. The role involves welcoming patients to the department and assisting the medical team with some clinical procedures. The role will also require administrative and basic computer work on occasion. The successful postholder will also be expected to assist with clinics at our Gravesend satellite unit (taxi transport is provided). A willingness to learn new things is essential. You will need to flexible in regard to shift patterns with some weekend and evening work will be required on occasion. Our values are B old, E very Person Counts, S haring and Open and T ogether. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust. We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process. To contribute to our exciting future and become part of our team, apply today. About us Do you have the ambition and vision to deliver our mission of the Best of Care by the Best of People providing excellent care, every time ? Here at Medway, we pride ourselves on working together as one to ensure that our shared vision is achieved for our patients. As a key partner in the healthcare of our local population, we are keen to deliver this as an outcome of our Trust-wide strategy - Patient First. Using an Operational Excellence approach to align our priorities and operational management structures, we are just over a year and half into our Patient First deployment. We are looking for creative, skilled people to join our Transformation Team and further support us on this journey. Our culture and values define us here at Medway NHS Foundation Trust and are the heartbeat of who we are as an organisation. Our BEST values underpin Patient First and are at the core of the care we give to our patients, the support we offer to our staff and our overall leadership approach: B - Bold E - Every person counts S - Sharing and open T - Together Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust. Date posted 13 February 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum/pro rata Contract Permanent Working pattern Full-time Reference number 275-2502CSW-OPD Job locations Medway Maritime Hospital Windmill Road Gillingham ME7 5NY Job description Job responsibilities Undertake a range of delegated duties to deliver agreed plans of care under the supervision of trained staff Provide excellent customer care skills to ensure patients come first To ensure patients receive high quality care and a good patient experience, having regard for their customs, religious beliefs and doctrines Recognise and avoid situations that may be detrimental to the health and wellbeing of the individuals To act as an advocate for patients within the department, to ensure a patient orientated approach to the delivery of care Prepare medical records prior to patients attending their clinic appointments. Job description Job responsibilities Undertake a range of delegated duties to deliver agreed plans of care under the supervision of trained staff Provide excellent customer care skills to ensure patients come first To ensure patients receive high quality care and a good patient experience, having regard for their customs, religious beliefs and doctrines Recognise and avoid situations that may be detrimental to the health and wellbeing of the individuals To act as an advocate for patients within the department, to ensure a patient orientated approach to the delivery of care Prepare medical records prior to patients attending their clinic appointments. Person Specification Qualifications Essential Evidence of a General Education e.g. GCSE's or equivalent Knowledge Essential Knowledge of Manual Handling of patients, using lifting aids Understanding the requirements of Patient Confidentiality Experience Essential Customer Care Experience Values Based Question Essential How do you demonstrate respect and dignity? Person Specification Qualifications Essential Evidence of a General Education e.g. GCSE's or equivalent Knowledge Essential Knowledge of Manual Handling of patients, using lifting aids Understanding the requirements of Patient Confidentiality Experience Essential Customer Care Experience Values Based Question Essential How do you demonstrate respect and dignity? Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Medway NHS Foundation Trust Address Medway Maritime Hospital Windmill Road Gillingham ME7 5NY Employer's website https://www.medway.nhs.uk/ (Opens in a new tab)