Job Description Key Areas of the Role Purpose To provide security services at key client sites across a defined geographical area as required. Protecting the customer’s employees, property and other assets in line with the relevant Assignment Instructions and site-specific customer requirements. Delivering the highest levels of customer service which consistently demonstrate Securitas’ core values of Integrity, Vigilance and Helpfulness. Responsibilities Demonstrate understanding and engagement with the Securitas Core Values of Integrity, Vigilance and Helpfulness, whilst showing a natural ability to recognise risk within the workplace and consider safety as a priority, complying with relevant policies, procedures and training as provided by the Company. Protection of Property and Premises Prevent and deter unauthorised access to site. Monitor fire alarms, intruder alarms and CCTV as appropriate. Conduct external and internal security patrols as detailed in the Assignment Instructions. Provide traffic control and apply parking restrictions as required. Carry out routine tests of security equipment where appropriate. Manage keys and perform locking and unlocking duties as detailed in the Assignment Instructions. Ensure any equipment provided by the customer and Securitas is managed in accordance with procedures detailed in the Assignment Instructions. Maintain all logbooks and records as detailed in the Assignment Instructions. Issue visitor/contractor passes in accordance with the Assignment Instructions. Deal with lost property in accordance with the Assignment Instructions. Health and Safety To provide support, guidance and information to all staff, visitors and contractors whilst ensuring safeguarding of the premises. Ensure health and safety procedures are followed at all times. Record and report all faults, health and safety hazards and unsafe working practices to supervisor/manager. Report and record all accidents in accordance with the Assignment Instructions. Ensure all walkways and emergency escape routes are always kept clear. Report any usage of First Aid equipment and shortfalls in the contents of First Aid boxes. Notify the Securitas Operations Centre (SOC) in the event of any emergencies and follow the instructions given. Investigate the cause of all fire alarm activations. Prevent Loss and Waste Report instances of property at risk of being lost, stolen, damaged and/or vandalised. During patrols, switch off unnecessary lights and close windows. Prevent and Deter Crime Operate radios, pagers, clocking equipment and any other physical security equipment used on site. Operate customer’s ‘stop and search’ policies when required. Carry out initial investigations and report both verbally and in writing on incidents, suspicious activities, objects, and vehicles. Customer Service Display an outstanding level of customer service. Take responsibility for problems that staff, and visitors may have. Display the highest standard of personal presentation and smartness of uniform to maintain the image of Securitas and the customer. Answer telephone calls professionally and in accordance with the Assignment Instructions. Other responsibilities Book on at the beginning of each shift and make check calls in accordance with Company policy. Ensure all paperwork is completed in a timely fashion and conduct effective handover procedures. Undertake any other duties as requested by Branch Management. Competencies Driving Performance Takes Ownership Expects Excellence Delivers Sustainable Results Builds High Performing Teams Developing Yourself & Others Is Respectful Is Empowering Leads by Example Gives & Asks for Feedback Making Our Strategy Happen Drives Innovation Seeks Opportunities Fosters Collaboration Values Diverse Perspective