An exciting opportunity for a talented professional with strong organisational skills and a clienteling mind-set. The role will support the wider retail team ensuring best practices are being followed across the business. Part of the role is customer facing, spending time on the shop floor to better understand the needs of our clients. From coordinating VIP launches and special orders, to supporting with events activations you will become a key member of this high-profile team. Main responsibilities: Coordinate VIP launches becoming the key point of contact for all queries in store. Support with special orders process following up on orders on behalf of the retail team, ensuring the client is updated promptly. Support with approvals for VIP clients, generating weekly reports and work with the Stock Control teams to ensure stock accuracy. Support with all aspects of the VIP client journey, service offering, shipping experience, and after shopping follow-ups. Support with the DSML Stylists programme & B2B administration Support with VIP events, working closer the store management and PR team to understand possible operations needs Support with all gifting projects related to our clients, including Christmas and LNY and also clients birthdays or other special occasions Daily check of e-payments, Appro Room, Acuity scheduling appointments and in general oversee areas that VIP team operates and requires organisation. Support VIPs with Vat invoices for VIP Sales. Assist VIP executives with high profile client appointments Skills, Qualifications & Attitude: Experience in client services or operations Continually seeks to improve operational standards Multi-disciplined, strategic-thinker able to multi-task Comfortable working within a fast-paced environment. A self-starter able to set the standard by their own professionalism and attitude. Good knowledge of Microsoft Office and Excel. Excellent communication skills. Ability to prioritise work to strict deadlines. Energetic, self-motivated and organised. Excellent attention to detail An understanding of client expectations in premium or luxury markets, with a focus on delivering exceptional service experiences. What We Offer: 20 days holiday plus Bank Holidays, increasing with each year of service up to 5 additional days A generous Clothing Allowance Up to 60% Employee Discount Access to RetailTrust, our Employee Assistant Programme Free extended access to Headspace for mindfulness and meditation 24/7 Access to our VirtualGP service Cyclescheme and Eyecare Vouchers Equal Opportunity The diversity of our workforce is what makes us unique, creative and connected. As an equal opportunity employer, we work hard to ensure that candidates and employees are treated fairly. We do not tolerate discrimination of any kind. We welcome people from all courses of life - age, race, gender, sexuality, disability, and more - and strive to make everyone feel like they belong. We review our recruitment selection criteria, hiring processes and onboarding often. The goal is to be as diverse and inclusive as possible. Put simply: we welcome everybody, respect everyone's stories, and celebrate our differences.