We are looking for a Workshop Supervisior for a full-time, permanent role in Nuneaton.
What You’ll Be Doing:
* Assist in maintaining efficient workshop scheduling and prioritise repairs according to customer demands and business needs.
* Help managers identify cost-effective repair methods to minimise trailer downtime.
* Ensure all inspections, servicing, and repairs—whether in the workshop, on the roadside, or at a customer’s location—are completed to a high standard, adhering to company guidelines and current Environmental Health & Safety (EHS) regulations.
* Oversee and manage workshop systems and processes as required
* Encourage safe and efficient workshop practices, maintaining a clean, hazard-free environment and ensuring full compliance with safety standards
* Assist managers in maintaining appropriate staffing levels by managing holiday requests and workshop loading
* Collaborate with managers to manage overtime efficiently, ensuring alignment with maintenance needs
* Maintain optimal stock levels, ensuring parts and products are available in a timely manner
* Process all documentation accurately and promptly
* Identify opportunities to leverage manufacturer warranties and goodwill programs.
* Support managers in analysing maintenance trends and providing insights for improvement.
* Strive to meet or exceed all agreed-upon goals and objectives.
* Ensure all company vehicles are operated safely and in compliance with traffic laws and company policies and enforce adherence to the Mobile Van Policy.
* Deliver high-quality customer service, consistently demonstrating company values.
* Highlight potential commercial opportunities to managers.
* Assist managers in ensuring all staff consistently use Personal Protective Equipment (PPE) and adhere to health and safety protocols. Report any concerns to the Branch Manager.
* Participate in all required company training.
Who We’re Looking For:
We are seeking passionate and skilled candidates who thrive in a fast-paced, hands-on environment. Here’s what we’re looking for:
* Must be a qualified technician with “Time Served” experience or hold City & Guilds Level 1, 2, & 3 Certificates (or equivalent qualifications) with a strong background in trailer repairs
* Customer & Team Focus: Demonstrate a high level of professionalism and a commitment to both customer satisfaction and team success
* Supervisory Experience: Previous experience supervising a team is an advantage
* Possess a high level of enthusiasm, self-motivation, and effective communication skills
* Exhibit strong organizational abilities, attention to detail, and the capability to prioritise tasks and meet deadlines
* Ability to work independently and manage responsibilities without constant supervision
* Comfortable with providing feedback and challenging processes when necessary
* Computer literacy is essential
* Proven administrative capabilities are advantageous
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