ELFT has long been recognised as a centre of excellence for mental and health care, innovation and improvement. So it is a very exciting time for you to come and work for us. Our mission is to make a positive difference to people's lives by improving quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations. Job overviewAre you passionate about Older People's Care?Do you want to make a difference to older people affected by dementia and other mental health diagnosis that are in crisis?Do you have the knowledge and skills to deliver excellent person centred care in people's own homes?If you are - we want to hear from you.We have vacancies in this exciting service set up within Bedfordshire where you will have the opportunity to work with people living with dementia and other mental health diagnosis in order to reduce distress and increase their quality of life as well as those that care for them.The Dementia Intensive Support Service and Older People's Crisis Team will provide an urgent response to people living with dementia and other mental health conditions in their own homes and 24hour care settings 7 days per week, 365 days per year from the hours of 9am to 8pm. With a 4 hour response time, timely and effective assessment and excellent care planning strategies will be key to helping people to stay in their own homes with reduced levels of distress, reduce 1:1 supervision and prevent unnecessary hospital admissions and transfers of care.If you are passionate about Older People living with Dementia or other Mental Health conditions and are skilled in providing person centred care, we want to hear from you. We are looking for applicants that have the necessary skills and experience and may come from either in patient or community background.Main duties of the jobThe post holder will work as part of a multidisciplinary team based in Beech Close Dunstable and Twinwoods Bedford. The post holder will be expected to visit service users in their homes or in community locations. The post holder will support care home, service users and their family by educating, advising and give practical support to reduce admissions into hospital, reduce one to one care if appropriate.Work will cover Bedfordshire area except Luton and hours of work will be 9am to 8pm, 7 days per week.Working for our organisationOur mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.Detailed job description and main responsibilities The post holder will be a member of a multi-disciplinary team providing support to clients in care homes with 1:1 care and their carers/ families. The aim of the service is to help individuals with Dementia and other Mental Health Diagnosis to be supported in their place of residence (own home, care/nursing homes, extra care) by the people with whom they are familiar plus the input of the DISS/OP CRHT for as long as clinically appropriate. The key aim of the support worker is to work alongside the multi-disciplinary team to1. Reduce the number of people relocated to care homes.2. Reduce numbers admitted to hospital A&E.3. Reduce out of area placements.4. Reduce the level of NHS Continuing Healthcare (CHC) one to one support for those assessed as requiring a level of care need because of illness or disability.5. Training care home staff to better care for residents with Dementia.6. To help those with Dementia live an increased quality of life.7. To support older people in a Mental Health Crisis.This role is car drivers who hold full driver's licence only. Person specificationEDUCATION/ QUALIFICATION/ TRAINING Essential criteria Minimum 5 GCSEs A-C including English and Maths Desirable criteria NVQ in care level 2/3 or equivalent level of training/ qualificationEXPERIENCE Essential criteria Clinical experience of working with adults with mental health problems in either a health or social care setting Desirable criteria Experience of working in a community setting. Experience of working in a Home Treatment team and with individuals in crisis. Experience of working with families and carer.KNOWLEDGE AND SKILLS Essential criteria Fluent in both oral and written English. Ability to form appropriate and respectful working relationships with a diverse range of people.Ability to respond positively to people who are distressed or who behave in a challenging mannerAbility to relate and listen to people with mental health problems and provide emotional support and care.Ability to complete assessment to identify needs of service user.Ability to manage time effectively and to prioritise workload.Ability to maintain clear, concise and timely written communicationBasic knowledge of systemic understandings of mental health difficulties.Demonstrate a knowledge of the impact of dementia in older people.Ability to work in a team and engage in discussions to solve interpersonal issues should these arise.Ability to use Microsoft Office.Car user to travel to care homes and service user's homes in the county. Desirable criteria Basic knowledge of the range of services available to people living with dementia.OTHER Essential criteria Responsible, flexible, reflective and caring attitude. Ability to cope under pressure in stressful situations. Openness to engage in regular clinical and managerial supervision. Commitment to the principles of person-centred care. Desirable criteria Previous experience of working in potentially stressful situations and working to meet targets.Making Things BetterQuality Improvement is a key part of our work to improve our services and refine how we do things. We have a global reputation for our quality improvement work and we don't stand still! So we offer a fantastic opportunity for our staff to learn, lead and contribute towards improving our services.We launched our Five Year Strategy in April 2018, which identified four main strategic outcomes to improve: population health outcomes, experience of care, staff experience and improve value. This complements the NHS Long Term Strategy and sets out our direction of travel.Our CommunityWe provide a wide range of community health and mental health inpatient services to children, young people, adults of working age, and older adults in The City of London, Hackney, Newham, Tower Hamlets, Bedfordshire and Luton. We also provide psychological therapy services to the London Borough of Richmond, and provide Forensic services to the whole of North East London. We provide services in urban and rural settings, sometimes in our inpatient units, but mostly in the community close to where people live. Integrated care is key in making the best use of resources and providing effective care.Aiming HighWe were rated 'Outstanding' by the CQC in 2016, were proud to be rated 'Outstanding' again in 2018 and continue to be rate 'Outstanding' in 2021.. We were named in the HSJ's Top 10 best places to work in healthcare and were voted Provider Trust of the Year in 2018.Staff and Service Users UnitedWe strive to ensure that staff feel valued by the Trust and as they are truly pivotal in delivering better outcomes for our patients and service users. Our aspiration is to help to make ELFT the best place to work. This Trust is clinician-led and provides the highest possible level of clinical expertise throughout its services. We pride ourselves on our service user involvement. A service user will be on your assessment centre and interview panel if you are invited to meet us.We especially welcome people with lived experience of health difficulties, with insight and understanding of different backgrounds, cultures and lifestyles in our population as we believe that this will equip staff to deliver a high standard of care to our service users and patients.DiversityELFT Is committed to being a diverse organisation and our workforce is reflective of the population and communities we serve. We believe that having colleagues with a range of backgrounds and life experiences enriches and adds value to the outcomes we have set out to achieve. Having partnered and endorsed by organisations who are representative and experts in various areas of equality and diversity, we can ensure we are meeting the pre-set standards all the way from recruitment stage throughout the career journey of our employees by being accessible, having fair inclusive practices and a host of staff networks to support, nurture and celebrate our valued staff in the workplace.Other reasons to applyAs a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern.As part of the relocation scheme we presently have, the Trust could support you with offering up to £10,000 for removal and associated expenses. This is subject to change and terms and conditions apply.What Next?If you like the sound of ELFT, don't waste a moment. We sometimes close adverts early if there is a high response, so apply now!As part of our recruitment process we may be required to share information you provide on the application form with NHS Counter Fraud Authority (NHSCFA) and/or other organisations for the purpose of the prevention, detection, investigation and prosecution of fraud or any other unlawful activity affecting the NHS. We also use third party providers to check and verify your qualifications who may be contacting you on our behalf to verify the same..If you do not hear from us within four weeks of the closing date, please consider that you have not been shortlisted on this occasion. You must provide professional email addresses for all referees as we will contact them as soon as an offer has been made. Please note we do not request references prior to interviews. All applications made through NHS Jobs account will be processed by TRAC System. Please note that some emails may go to your spam/junk mailbox so make sure you check this regularly.Find us online at www.elft.nhs.uk | Find us on Facebook | Follow us on @NHS_ELFT Employer certification / accreditation badges Applicant requirementsThis post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. Documents to download JD&PS (PDF, 416.6KB) ELFT at a glance (PDF, 151.0KB) Staff Benefits (PDF, 7.1MB) ELFT Strategy (PDF, 153.5KB) Trust Demographic Information (PDF, 1.5MB)