Location: Bury St Edmunds
Reports To: Sales Manager and Business Manager
Job Type: Full-Time
Berry Recruitment are seeking a proactive and results-driven Account Manager to join a growing team based in Bury St Edmunds.
In this role, you'll be the main point of contact for a portfolio of clients, building strong relationships, identifying opportunities for growth, and ensuring the successful delivery of services/products. You'll collaborate closely with internal teams to meet client needs and exceed expectations.
Key Responsibilities:
* Serve as the day-to-day contact for assigned accounts, building trusted client relationships.
* Understand clients’ goals, challenges, and industry trends to deliver tailored solutions.
* Develop account plans to grow business within existing accounts (upsell, cross-sell).
* Collaborate with internal teams (sales, marketing, product, operations) to ensure smooth project execution.
* Track account health and performance metrics, addressing issues before they escalate.
* Lead regular check-ins, business reviews, and strategy discussions with clients.
* Maintain accurate records of client communications and account status in CRM tools.
* Meet or exceed account growth, retention, and satisfaction goals.
What We're Looking For:
* Proven experience in an Account Manager, Client Success, or Sales role (2–5 years preferred).
* Strong communication, presentation, and interpersonal skills.
* Ability to manage multiple projects and clients simultaneously.
* A consultative, customer-first approach to problem solving.
* Familiarity with CRM platforms (e.g., Salesforce, HubSpot) and sales pipelines.
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