Job summary We are seeking enthusiastic people to join our ever changing, fast paced administrative support team for the Endoscopy Service within Gastroenterology. You will be the first point of contact for our patients and clinical services over the telephone and via emails. Main duties of the job o To arrange appointments for endoscopy patients in a timely and efficient manner. o To answer telephone enquiries from patients, GPs, clinicians and other members of staff an.d take action or escalate to senior co-ordinator. o To update patient details and to register, admit and discharge patients from their endoscopy procedures. o Using Trust systems, ie Millennium to put patients on for endoscopy procedures. The post holder will make appointment bookings based on the different patient pathways, ie 2 week waits, 6 week waits and surveillance. o Liaise with Endoscopy nurses, clinicians and GPs to provide a good quality patient service. o Ensure patient records are available for endoscopy appointments. o Process referral letters and requests. o To maintain strict confidentiality at all times in relation to any information which may be in connection with patients attending for appointments. o To provide clerical cover across the Directorate as required. o To be flexible to the needs of.the Trust and undertake any appropriate administrative duties o To maintain a tidy office area. About us At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on. We are proud to be in thetop 20 best hospitals to work for in the country. We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger. A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential. We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research. Date posted 20 March 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year Per annum pro Rata Contract Permanent Working pattern Full-time Reference number 427-7047548 Job locations Royal United Hospital Combe Down Bath BA13NG Job description Job responsibilities Please find attached to the vacancy a detailed person specification and job description for further information about this role Job description Job responsibilities Please find attached to the vacancy a detailed person specification and job description for further information about this role Person Specification Knowledge and experience Essential It Experence Experience working in a professional environment Desirable Experience working within the nhs Knowledge of Millennium patient Administration system Qualifications Essential GCSE level or equivalent experience Person Specification Knowledge and experience Essential It Experence Experience working in a professional environment Desirable Experience working within the nhs Knowledge of Millennium patient Administration system Qualifications Essential GCSE level or equivalent experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Royal United Hospitals Bath NHS Foundation Trust Address Royal United Hospital Combe Down Bath BA13NG Employer's website https://www.ruh.nhs.uk/ (Opens in a new tab)