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Kirkstall Forge, Leeds (with hybrid working)
Opening Hours:
Monday to Friday (08:00 – 18:30)
Saturday (09:00 – 12:30)
Position Type:
Permanent – Full Time (37.5 hours per week)
Salary:
£25,000 + Uncapped Monthly Bonus Scheme
What are we looking for?
In the Bupa Customer Care Team, we want you to be able to spend time having a caring and customer-focused conversation. You’ll be empowered to guide your caller through their search for a Care Home, whether that be as a resident or a member of our care staff.
You’ll empathise and build a great rapport with your customers, being with them every step of the way from their initial call to their loved one moving into one of our Care Homes.
Some enquirers need care for a loved one immediately, others are planning for the future. You’ll build a caseload of enquiries and support them by keeping in touch throughout their journey.
As an expert in our Care Homes, you’ll also receive training to handle calls from candidates looking for roles with us. Speaking with people looking for positions such as Care Assistants, you’ll discuss their skills and experiences to understand their suitability for the role before arranging an interview with the Care Home Manager.
We believe in working together as one, so you’ll also have opportunities to be involved in driving our department forward, ensuring we always exceed customer expectations.
A bit about us
Bupa is one of the most well-known and respected healthcare businesses in the world. Every part of our operation is dedicated to our purpose of helping people live longer, healthier, happier lives. We pride ourselves on working with brilliant people who put our customers at the heart of everything they do.
Bupa Care Homes provides expert nursing, dementia, residential, and specialist care to almost 6,000 people in 130 UK homes.
The Role
This opportunity is for individuals who have a passion for delivering an exceptional, yet personalised customer experience. In return for your desire for success, we’ll ensure you receive all the training and coaching you need to fit into our team.
As well as a competitive starting salary of £25,000, you’ll be eligible for our uncapped monthly bonus scheme based on your personal performance.
You’ll be based at our Kirkstall Forge office in Leeds but have the flexibility to work from home as well. You’ll have a permanent contract working 37.5 hours per week within our opening hours.
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical to financial, social, and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
1. 25 days holiday, increasing through length of service, with the option to buy or sell
2. Bupa health insurance as a benefit in kind
3. An enhanced pension plan and life insurance
4. Onsite gyms or local discounts where no onsite gym is available
5. Various other benefits and online discounts
Why Bupa?
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer, aiming to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
If you require information regarding this role in an alternative format, please email: careers@bupa.com
About Us
Be at the heart of helping people live longer, healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive, and the talent to help us in our ambition then we’d like to hear from you. Our customers are our passion – they’re at the heart of our positively different culture of care.
Get In Touch
Please introduce yourself to our recruiters, and we'll get in touch if there's a role that sounds like a good match.
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