Strategic and Operational Management Develop and implement strategic plans to meet practice objectives. Oversee the day-to-day operations of the practice, ensuring staff achieve their responsibilities. Act as the primary liaison with NHS bodies, Primary Care Networks (PCNs), and other external stakeholders. Lead change management initiatives and foster continuous improvement across the organisation. Develop and embed an efficient business resilience/continuity plan. Ensure the practice complies with NHS contractual obligations and healthcare regulations, including CQC and GDPR Financial Management Manage the practice's financial performance, including budgeting, forecasting, and reporting. Oversee payroll, pensions, and partner drawings, ensuring compliance with NHS and legal requirements. Optimise income streams, including QOF, Enhanced Services, PCSE payments, and private revenue. Liaise with accountants, oversee accounts, and ensure timely presentation of year-end figures. Manage and process partner payments, PAYE, and staff pensions. Monitor financial contracts, insurance, and supplier agreements to maximize value. Human Resources Management Oversee the functional management of all clinical and administrative staff. Direct line management of key staff and responsible for the wider team. Manage recruitment, retention, and succession planning. Ensure all staff undertake robust inductions and appraisals, supported by an effective staff development plan. Maintain compliance with HR legislation and resolve disciplinary and grievance matters effectively. Data and IT Management Manage and oversee the organisations IT systems, including clinical and administrative platforms, ensuring security and compliance. Coordinate system updates, maintain data integrity, and oversee information governance (IG) standards. Facilities and Premises Management Oversee the management of the premises, including health and safety compliance, risk assessments, and maintenance contracts. Ensure adequate insurance coverage for all aspects of the practice. Communication and Stakeholder Engagement Develop and implement effective internal and external communication strategies. Publish newsletters and maintain the organisations website and NHS Choices profile. Support the management of the Patient Participation Group (PPG) and handle patient feedback effectively. Leadership and Team Development Lead and inspire teams to foster a culture of collaboration, high morale, and professional development. Organise team-building activities and regular meetings to maintain open communication and shared goals. Secondary Key Responsibilities Deputise for the GP Partners in meetings with NHS England, ICS, and community services. Participate in audits and provide reports as required. Support marketing efforts to enhance the practice's profile and services. Encourage the use of patient online services to improve accessibility.