Are you enthusiastic about supporting operations for an educational charity? Do you have experience in working at Front of House? Are you interested in joining the growing Paul Mellon Centre team and helping to play a role in supporting colleagues to provide a wide variety of research and educational activities?
Who We Are
As a research centre and educational charity, the Paul Mellon Centre (PMC) aims to generate the most original, inclusive and creative thinking and scholarship on British art, understood in its most diverse and expansive contexts. We host and support a thriving programme of research events. We publish innovative books and a wide range of digital outputs, including our prize-winning journalBritish Art Studies. We pursue individual and collaborative research projects. With our grants and fellowships programme, we sustain the most exciting and original work in British art and visual culture. We make our specialist archives and library accessible to a growing public, at Bedford Square and beyond. We deliver teaching and learning programmes and run networks that connect researchers and professionals.
Main Purpose of the Job
The Receptionist acts as the first point of contact and welcome for visitors to PMC. To ensure that the Centre is kept presentable and welcoming for visitors and staff, the Receptionist works closely with the Operations Administrator, and together they form the Front of House (FOH) team.
Responsibilities include:
Reception Duties:
* act as the first point of contact and welcome for all PMC visitors
* ensure that the following areas are always tidy and well presented: reception, the display room, both entrance halls, the ground floor cloakroom, all meeting rooms, the staff break room and the kitchen.
* carry out the closing up procedure and checks and lock up the building at the end of the day
* ensure, together with the Operations Administrator, that the front desk is always staffed
* answer queries by telephone, post and email, taking and forwarding accurate messages to the relevant department as necessary
* be responsible for PMC’s general enquiries inbox (info@ and feedback@)
* perform ad hoc administrative duties for other staff members, such as photocopying
* offer external visitors refreshments as appropriate
* prepare tea and coffee for informal staff meetings every day at 11am
* prepare tea for informal staff meetings every day at 4pm
Events Assistance:
* assist the Events & Research Coordinator in preparing rooms for events, conferences, seminars, talks and workshops, including furniture arrangements, preparation and clearing away of refreshments
* provide support at events, welcoming and registering delegates/speakers, serving refreshments and answering queries as necessary
Person Specification
Essential skills and competencies:
* a welcoming, friendly and enthusiastic manner
* a can-do, proactive attitude
* excellent communication skills
* strong organisational skills and the ability to establish priorities
* the ability to work flexibly and effectively as part of a team and independently
Desirable skills and competencies:
* experience working in a space open to the public
* First Aid and/or Fire Warden qualification
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