SSMS Applications Support Analyst - SQL
SSMS Applications Support Analyst - SQL Server Management Studio (SSMS), SQL, ERP, ITIL, Applications Support - Hybrid (Warrington) - to £35k + bens
My client has an urgent need for an experienced Applications Support Analyst to join a specialist team supporting a range of new and heritage applications across the business. The focus of the role is an Applications Support (SSMS, SQL-based solutions, ERP applications)rather than IT Infrastructure. Experience of working in this capacity is essential.
SSMS Applications Support Analyst Role and Responsibilities:
- Provide technical triaging and 2nd line applications support across the business
- Ensure that the correct priority and severity are assigned to all applications issues
- Work with colleagues across Technical and Service Management teams to leverage the necessary skills for fault resolution
- Ensure that acceptable workarounds are in place and lasting solutions delivered within service levels
- Engage fully with internal stakeholders to re-assign faults and issues where necessary
SSMS Applications Support Analyst Skills and Experience:
- A demonstrable track record in an Applications support role focussed on IT applications software rather than IT infrastructure
- Strong experience of supporting SSMS and SQL-based solutions
- Expertise in working with dashboard and reporting systems (PowerBI, Qliksense etc)
- Experience in the pro-active management of applications upgrades, patches and fixes
- Working knowledge of ITIL processes (change/ problem/ incident management) and excellent communication skills
You will enjoy a broad and varied role in a fast-paced environment so the ability to prioritise quickly and assuredly will be of great benefit. You will join a specialist applications support team who work well together so the ability to interact with other technical staff, as well as a large user base, will be required.
SSMS Applications Support Analyst - SQL Server Management Studio (SSMS), SQL, ERP, ITIL, Applications Support - Hybrid (Warrington) - to £35k + bens
Essential Recruitment is a specialist IT recruitment business with an in-depth understanding of the rapidly-changing nature of the IT market. We build long-term relationships with our clients and candidates based on our core values of Trust, Integrity and Delivery