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Supporting the daily operations of a premium Russell & Bromley concession, the Concession Manager will drive sales, elevate customer service standards, and ensure a seamless in-store experience aligned with the brand's values. This role involves managing a motivated team, analysing sales performance, and maintaining operational excellence while fostering a collaborative and customer-centric environment. The Concession Manager will report to the Area Manager and work closely with the Head Office team to ensure alignment with the brand’s vision and objectives.
Key Responsibilities
* Lead and inspire the concession team to achieve and exceed sales targets through exceptional customer service and product knowledge.
* Oversee stock management, ensuring accurate inventory levels and efficient replenishment to maximise sales opportunities.
* Build and maintain strong customer relationships to promote loyalty and repeat business.
* Deliver training and daily support to the team, ensuring alignment with company standards and brand values.
* Ensure visual merchandising standards reflect the brand’s premium positioning and meet company guidelines.
* Conduct regular team briefings to communicate goals, updates, and priorities effectively.
* Collaborate with internal teams to coordinate product launches, promotions, and seasonal campaigns.
* Maintain operational excellence, including compliance with health and safety standards, cash handling, and back-of-house processes.
* Monitor competitor activity to stay informed on market trends and customer expectations.
About the Company
With an unswerving reputation and legacy for quality and craftsmanship at its foundation, British brand Russell & Bromley has heralded its renewed contemporary fashion aspiration and focus within recent seasons, evolving into a more dynamic style authority. Luxurious breadth and diversity are demonstrated across covetable ranges, with stand-out trend items once again putting its footwear and accessories clearly on the fashion map. You would be joining an organisation that values inclusivity, becoming part of a passionate team with a collaborative culture that supports each other, as well as the business. We seek to provide an environment where all employees can reach their full potential, be their best selves, and do their best work.
About You
* 3-5 years of experience in retail management, ideally within a premium or luxury brand environment.
* Strong leadership skills with the ability to motivate and develop a high-performing team.
* Exceptional customer service and communication skills.
* Commercial awareness with experience in analysing sales data and driving performance.
* Organised and detail-oriented with excellent problem-solving skills.
* Passionate about fashion and delivering a premium customer experience.
* Confident in working in a fast-paced environment and adapting to changing priorities.
Why Join Us?
Russell & Bromley offers a dynamic working environment where your contributions are valued and rewarded. As part of our team, you’ll have the opportunity to develop your skills and grow within a brand that is at the forefront of premium footwear and accessories.
Due to the high volumes of applications that we receive, we are regrettably unable to personally reply to them all. Therefore, we will only contact successful applicants within a period of two weeks.
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