Customer Service Representative page is loaded
Customer Service Representative
Apply locations Basingstoke
Time type: Full time
Posted on: Posted 2 Days Ago
Job requisition id: 826344
Job Posting End Date: January 07, 2025
Who are we?
We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.
The role
What will you be doing?
Customer Service Representative
Hybrid
Basingstoke
Salary: £23,500
What will you bring?
The Customer Service Representatives are responsible for the management of broker quotations and renewals. Your job will be to manipulate data, assess risk and input it all into our system to price. To be successful in this position you will:
* Be proactive, curious and a confident communicator
* Have a willingness to learn
* Speak to sales teams, brokers, clients, claimants, or medical providers
* Have good attention to detail and work in a varied and fast-paced environment
* Provide policy, quote or renewal information
* Work autonomously, as well as collaboratively in a team
* Be able to use IT internal systems on a day-to-day basis
The successful Customer Service Representatives can expect:
* Full training
* Generous Bonus
* Pension scheme
* Life, medical and income Insurance
* Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
* 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
* Monday - Friday (no weekends)
* Salary sacrifice electric car scheme with free on site electric chargers.
Unum operates a hybrid working model, our teams come into the office 2 days a week and will be required to attend office full time for the first month for training purposes.
Previous successful applicants have been from backgrounds in: retail, leisure, hospitality, customer services, administration or insurance/financial services.
From our experience, this position is commutable from Farnborough, down to Guildford, Winchester or across Andover.
Why join us?
At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.
We’ve built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.
If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to careers@unum.co.uk.
About Us
A Fortune 500 company, Unum Group's family of 10,000 employees spans four countries and dozens of office locations. Our employees focus each day on delivering financial protection benefits to millions of workers and their families when they need it most.
The Unum Group enterprise includes Unum in the U.S., U.K. and Poland, as well as Colonial Life in the U.S. – each a market leader in making disability, life, accident, critical illness, dental and vision insurance accessible in the workplace.
We're committed to working with and providing reasonable accommodations for any applicant with a disability. If you are disabled and need a reasonable accommodation to participate in the application or hiring process please contact us by submitting a request here.
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