▶️ Customer Success Manager (Advanced Manufacturing Scale-Up)◀️
Base location: Bristol + Travel
Are you passionate about delivering exceptional customer experiences while working at the cutting edge of advanced manufacturing? This is your chance to join an innovative robotics scale-up as they embark on a significant growth journey.
As Customer Success Manager, you’ll play a pivotal role in ensuring the seamless integration of cutting-edge manufacturing machines into the workflows of leading names across aerospace, automotive, and defence. You’ll be the bridge between proof-of-concept stages and full-scale production, helping customers unlock the full potential of these transformative technologies.
Responsibilities:
* Champion Customer Success: Build and maintain key relationships throughout the buying process, from prototyping and validation to production.
* Expand Services: Identify growth opportunities within existing accounts and help drive additional value for customers.
* Collaborate with Stakeholders: Act as the main point of contact for customers, managing their projects and ensuring smooth implementation of products.
* Lead the Way: As the company grows, take ownership of building and leading a small but mighty customer success team.
Experience:
* Proven Account Management Expertise: Demonstrated experience in managing and developing customer relationships, ideally within technical or manufacturing sectors.
* Technical Acumen: Confidence working with technical stakeholders to define and meet requirements.
* Service Delivery Experience: Background in customer success or service delivery for physical products.
* Domain Knowledge (Preferred): Familiarity with manufacturing processes or related fields.
* Willingness to Travel: Engage directly with customers on-site to build strong, lasting relationships.
* Leadership Ambition: Eagerness to grow with the business and develop a high-performing customer success team.
Why Join Us:
This is a rare opportunity to get in at the ground level of a fast-scaling business revolutionising manufacturing. You’ll work with industry-leading clients and be part of a forward-thinking team committed to delivering world-class customer experiences.
#CustomerSuccess #AdvancedManufacturing #Robotics