Description Job Description Overview This post sits within the Purchase to Pay Governance Team, within the Corporate Hub Division in the Directorate for Corporate Transformation. Purchase to Pay (P2P) team provides a range of services to all customers using Oracle Cloud, including core SG directorates, public bodies, inquiries and review bodies. The Hub is key to developing stronger, clearer, improved service offers and clarifying and improving mutual understanding and engagement between P2P and its range of customer organisations. The focus of this role is on supporting the Customer Relationships & Delivery Manager to effectively deliver their commitments. The job holder will be responsible for day-to-day management support for managing customer relationships across both Core and Non-Core partners using the P2P Oracle system, as well as assisting in the on-boarding of new partners. In addition there will be management and governance support for the many and varied P2P Oracle developments, enhancement and upgrades required through the next phases of embedding the system with our stakeholders. The job holder will also work collaboratively with many cross-functional teams, ensuring policies and procedures are followed to meet team targets and wider customer, business and financial service requirements. Responsibilities • To allocate administrative work and manage resources across teams to enable the P2PG branch to meet overall targets - ensuring all staff are clear on expected targets and that procedures and policies are consistently applied and regularly reviewed and improved upon. • Be familiar with and implement People Policies and action as appropriate. Proactively manage the performance, conduct and attendance of resources, reviewing performance on a regular basis and establishing performance improvement plans where these are necessary. •To support the development of robust proposals for change, considering bigger picture impacts across the service in order to enhance customer service and delivery to enable effective and efficient use of resource. • Demonstrate an awareness of potential risks and issues. Use a proactive approach to deal with these, identifying issues, offering solutions and upward reporting as appropriate. •Take responsibility for the provision of accurate management information, to be used for upward reporting, business planning and performance management. •Manage and monitor customer service delivered, providing both positive feedback and constructive improvement advice to the administration team as and when required. Responsibilities Success Profile Success profiles are specific to each job and they include the mix of skills, experience and behaviours candidates will be assessed on. Technical / Professional Skills: Ability to triage and service iFIX desk. Ability to navigate across all Oracle process and reports related to P2P to support customers. Experience: Proven experience and extensive understanding of the P2P offering and the Oracle system in relation to P2P. Thorough understanding of the customer base (including both Core SG and all non-core bodies) and their support requirements. Behaviours: Communicating and Influencing Working Together You can find out more about Success Profiles Behaviours, here: Behaviour levels - Success profiles: candidate guide - gov.scot How to apply Apply online, providing a CV and Supporting Statement (of no more than 1000 words) which provides evidence of how you meet the skills, experience and behaviours listed in the Success Profile above. If invited for further assessment, this will consist of an interview and presentation. Assessments are scheduled for w/c 10th March however this may be subject to change. Qualifications About Us The Scottish Government is the devolved government for Scotland. We have responsibility for a wide range of key policy areas including: education, health, the economy, justice, housing and transport. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. Our staff are part of the UK Civil Service, working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland. We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer. As part of the UK Civil Service, we uphold the Civil Service Nationality Rules. Working Pattern Our standard hours are 35 hours per week. We offer a range of flexible and hybrid working options depending on the needs of the role. If you have specific questions about the role you are applying for, please contact us. Equality Statement We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation. Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them. Further information Find out more about our organisation, what we offer staff members and how to apply on our Careers Website. Read our Candidate Guide for further information on our recruitment and application processes.