Job Title: Senior Servicenow Architect Location: Newbury, UK
Contract
Implementation of ServiceNow Modules, administration, improvement and support of latest ServiceNow platform.
Perform all aspects of Platform Administration, Design, Development and implementation of ServiceNow.
Perform minor and major enhancements requests to a clients ServiceNow instance(s), including changes to the user interface, system properties, foundation data, existing workflows.
Extensive experience of working with ServiceNow glide objects such as GlideRecords, GlideSystem, GlideAggregate, GlideAjax etc.
Facilitate roll out of new applications and modules in ServiceNow
Perform ServiceNow upgrade administration assistance to ensure clients leverage of the latest releases of the ServiceNow application ensuring implementation occurs in a timely manner with minimal or no disruption to client IT operations
Ensure tool configuration consistency across development, testing and production environments
Rigorously follow ServiceNow development best practices.
System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, REST/SOAP
Flexible and has the ability to manage multiple projects concurrently
Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting
Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)
Understanding of Agile based approach to software development (SCRUM experience a plus)
Ability to work remotely and largely unsupervised, and to deliver to written requirements
Assists junior analysts through project(s) lifecycles
Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB)
Understanding of the project delivery lifecycle and processes
demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas