HR Operations Senior Analyst
About the job
This job sits within the London HR Shared Services (HRS) team in the UK, servicing employees in all ICBCS locations - London, Asia and New York. This is a key, client-facing role, delivering HR transactional support and advice to all ICBC Standard Bank employees, temp, consultants and HR.
The job holder will be the first point of contact for HR Services and will be responsible for establishing and preserving strong relationships with internal clients, providing accurate and timely customer service and resolving HR transactions and administration, including complex issues, within agreed service levels. The job holder will have ownership & accountability for managing the resolution of customer issues.
What you'll be doing
1. Advise line managers & employees on policy and procedure, informing and escalating where appropriate to the Business Partner and Head of HR Services in a timely manner.
2. Administration of the end to end HR employee lifecycle processes including but not limited to offer management, pre-employment screening, on-boarding and off-boarding, HR letters, data entry transactions into HR systems, payroll instructions preparation including maternity and paternity, learning administration etc.
3. Responsible for the document management processes within HR Services, ensuring that all required documentation is filed accordingly to employee personnel records and archiving of paper and digital files in accordance with GDPR.
4. HR System maintenance in relation to all personnel data, championing data integrity and utilising the system to its full capability and ensuring adequate controls are in place to reduce errors.
5. Working with other parts of HR to deliver excellent customer service within agreed turnaround times.
6. Where required participate in basic employee relation issues, covering areas such as exit interviews, sickness meetings, and provide support to the HRBP as required.
What you'll need to be successful
We're looking for the following skills and experience. If you don't have all of these but think you could be a good fit for the role, get in touch.
1. Experience of working in a similar role in HR within Financial Services
2. Ability to effectively manage and support a diverse workforce in a dynamic and fast-paced environment
3. Knowledge of HR policies, procedures, administration processes and associated risks desired
4. Experience of owning employee life cycle processes administration
5. Strong organisation, prioritisation and multi-tasking skills
6. High level of accuracy and attention to detail
7. Strong interpersonal skills
Why should you join us?
ICBC Standard Bank Plc (ICBCS) is a leading financial markets and commodities bank, driven to deliver the right outcomes for our stakeholders, clients, counterparties and markets. We benefit from a unique Chinese and African parentage and an unrivalled global network and expertise. We're headquartered in London, with operations in Shanghai, Singapore and New York.
We're a diverse and close-knit global team. We put people first, giving talented, self-driven professionals the flexibility, rewards and freedom to grow their expertise and realise their potential.
Our vision statement, "Be Yourself, Succeed Together" underpins our drive for an open and transparent culture which values difference, enabling everyone to thrive whilst being themselves.
We have an active E, D&I forum and we're growing other employee network groups, including for women and neurodiversity.
We're committed to the principle of equal opportunities. All applicants will be treated equally and will be considered on their merits and skills without discrimination.
If you're excited about becoming part of our team, get in touch. We'd love to hear from you!
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