Housing Support Officer who has proven experience in front line work with victims of domestic abuse or vulnerable clients, with excellent communication and organisational skills is required to join a housing association, based in Oxford, Oxfordshire.
Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
SALARY: £25,148 - £30,443 per annum + Generous Benefits (see below)
LOCATION: Oxford, Oxfordshire with travel required across various projects in Oxfordshire
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 35 Hours per Week, Monday to Friday
PLEASE NOTE: You must have a Full Driving Licence and your own vehicle (when using for business travel, mileage will be reimbursed at 45p per mile)
JOB OVERVIEW
We have a fantastic new job opportunity for a Housing Support Officer who has proven experience in front line work with victims of domestic abuse or vulnerable clients, with excellent communication and organisational skills.
Working as the Housing Support Officer you will support young people in building independence and managing risks while ensuring a safe and well-maintained living environment.
If you are looking for a rewarding job that helps people to live safe, happy and independent lives. Then this role could be for you.
As a Housing Support Officer your responsibilities will include assessing new tenants, providing tenancy support, conducting health and safety checks, and working with partner agencies.
DUTIES
Your duties as a Housing Support Officer will include:
Take referrals and carry out needs assessments of prospective clients, liaising with police, health professionals, other agencies and colleagues as appropriate. This can be whilst working on the helpline or working within refuge or places of safety provision
Ensure that prospective and current clients are fully aware of the support available, their financial obligations, rights and responsibilities under their tenancy/occupation arrangements and all related procedures
Deliver high quality support to clients living in supported accommodation and for up to 1 months after move on (where required by the service), enabling them to sustain their tenancy and promoting independence, freedom and choice
Working jointly and cohesively with housing management teams to give the best possible service to those that are being supported
Help clients in facilitating move-on to suitable accommodation
Support clients via the access and helpline
Agree and review client Independent Living Plans and Risk Assessments on a regular basis and deliver contracted hours of support achieving the required outcomes
Deliver the support identified in an Independent Living Plan through regular personal contact as appropriate, taking follow up action as required
Design and deliver structured support to groups as appropriate to the service specification and/or local need
Liaise with partner agencies and other key stakeholders as appropriate to ensure that good communication and co-operation is maintained
Report any concerns relating to safeguarding of vulnerable people using the correct procedures, attending case conferences such as MARAC, MATAC and other meetings as required
Ensure that all relevant documentation and records are completed and submitted in an accurate and timely manner
Support the Groups Domestic Abuse Housing Alliance (DAHA) accreditation process
Be an ambassador for domestic abuse services, promoting the ADAS service internally as well as to external partners
Handle complaints and representations in accordance with company policy and undertake any necessary investigations
IDEAL CANDIDATE REQUIREMENTS
Educated to A-Level or equivalent
Proven experience in front line work with victims of domestic abuse or vulnerable clients
Driving and access to a vehicle is essential for this role
Excellent customer service skills
Able to establish, develop and maintain effective working relationships with all work colleagues
Ensure compliance with the Groups health and safety policy
BENEFITS
25 days holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
Up to 8% contributory pension
Flexible working
Investment in your learning and development
Generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family
Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions
The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, theyd still encourage you to apply should you not feel you meet the criteria 100%.
APPLY TODAY
By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P13121
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