Job Description
Do you have a proven track record in customer service with great call handling experience? Are you looking to work mainly from home but with occasional visits to the office in Windsor, Berkshire (two or three times a month)? The candidate must live within one hour of Windsor. Our client is a leading digital healthcare provider, and this is an excellent role for you if you have an interest in technology and apps as you will be troubleshooting and giving guidance to customers about using the app as well as supporting the clients with general day-to-day enquiries. They require someone with a friendly, professional phone manner who loves to deliver outstanding customer service.
This role involves taking a high volume of inbound calls and the company is paying a salary of £25,000 depending on experience. Working hours: Mainly working from home with your working days being Wednesday - Sunday. Please note the successful candidate will be required to work on bank holidays. The working hours are 9:00-17:30.
You will be required to work an early/late shift (between 7am and 8pm) every few weeks, on a rota basis. In this job role, you will focus on providing services to a broad range of customers and will ensure the smooth running of the services. The role will be varied with no two days being the same.
The role will require a large amount of patient and client contact and the successful candidate should be customer-focused with great communication skills.
Your responsibilities as an Operations Assistant:
1. Supporting and providing administrative services to the growing panel of suppliers
2. Managing and resolving a high level of telephone client calls, whilst delivering fantastic customer service
3. Supporting the executive assistant in supporting the senior management team
4. Able to work to KPIs
Attributes for the ideal Operations Assistant:
1. Highly organized and able to work on own initiative
2. Excellent communication skills
3. Ability to problem solve with a common sense approach
4. Attention to detail
5. Open and honest approach at all times
6. Customer-focused
Please send your CV across today to apply for this fantastic role.
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