General Manager (Designate)
Widnes & North West Region
Salary: up to £32,000 DOE
Company Overview
A well-established entertainment and leisure company is seeking a dynamic and motivated General Manager (Designate) to oversee operations at one of its venues, with a clear pathway to a regional leadership role. With a strong focus on customer experience, operational excellence, and business growth, this organisation offers a rewarding and exciting career opportunity for the right candidate.
Role Purpose
Are you an experienced leader with a passion for delivering outstanding customer service and driving business success? As a General Manager (Designate), you will take full responsibility for the day-to-day operations of a busy venue, ensuring an exceptional guest experience while maximising commercial performance.
This role will begin with a focus on a single location, with opportunities to support and oversee multiple sites across the North West region.
Key Responsibilities
Business Leadership
* Take full ownership of site performance, driving admissions, revenue, and profitability.
* Develop and manage budgets, control costs, and report on financial performance.
* Identify and implement opportunities to enhance the business and improve service offerings.
Customer Experience
* Foster a welcoming, customer-focused environment, ensuring every visitor enjoys a high-quality experience.
* Handle customer enquiries and complaints professionally, ensuring swift resolution.
* Oversee programming and event planning to maximise audience engagement.
Operational Excellence
* Ensure compliance with health & safety, food hygiene, security, and other regulatory standards.
* Train and manage staff on operational procedures, including emergency protocols.
* Work closely with head office and regional teams to share best practices.
Team Leadership & Development
* Recruit, train, and develop a high-performing team.
* Conduct regular performance reviews, 1-2-1s, and appraisals.
* Promote an inclusive and supportive workplace culture.
Ideal Candidate Profile
* Minimum three years of leadership experience in a leisure, hospitality, or entertainment venue management.
* Strong commercial and financial acumen, with experience managing budgets and analysing business performance.
* Outstanding customer service skills and a commitment to delivering top-tier guest experiences.
* Excellent communication and organisational abilities.
* Ability to work in a fast-paced, customer-facing environment.
* Flexibility to travel regionally as required.
* Proficiency in IT systems, including MS Office, AV equipment, and POS systems.
* A full, clean driving licence is advantageous but not essential.
* Additional certifications (First Aid, Food Hygiene, Health & Safety, Personal Licence) are desirable.
Benefits
* Competitive Salary: Based on experience.
* Annual Leave: Generous holiday allowance.
* Staff Perks: Complimentary vouchers and discounts
* Career Progression: Structured pathway to regional leadership.
* Supportive Culture: Be part of a collaborative and passionate team.
Why Join Us?
This is more than just a management role—it’s an opportunity to lead, grow, and make a lasting impact in an exciting and fast-moving industry. If you are a driven leader looking for your next challenge, apply today!