Debt Collection Assistant – Parking Industry Location: Daventry Salary: Competitive (based on experience) Hours: Full-time (flexible working arrangements may be considered) About Us We are a leading company in the parking industry, committed to providing efficient and professional services to our clients. We are seeking a motivated and detail-oriented Debt Collection Assistant to join our team and support the recovery of unpaid parking charges in a fair, ethical, and customer-focused manner. Key Responsibilities: Contact individuals with outstanding parking charges to arrange payments or agree on suitable repayment plans. Handle incoming and outgoing calls, emails, and correspondence related to debt recovery. Maintain accurate records of customer interactions and payment agreements in the company’s database. Collaborate with the legal team to escalate cases where necessary, ensuring compliance with relevant legislation. Provide excellent customer service by handling disputes professionally and empathetically. Assist in generating reports on debt recovery progress and outcomes. About You: Previous experience in debt collection, customer service, or a related field (experience in the parking industry is a plus). Strong communication and negotiation skills, with the ability to handle challenging conversations effectively. Excellent attention to detail and a high level of accuracy in record-keeping. Knowledge of relevant regulations and compliance in debt recovery (e.g., FCA guidelines) is desirable. Proficient in Microsoft Office and comfortable using CRM systems. A team player with a proactive approach and the ability to work independently. What We Offer: Competitive salary and benefits package. Comprehensive training and ongoing professional development. A supportive and collaborative work environment. Opportunities for career growth within the organisation. How to Apply: If you’re ready to take on a rewarding role in the parking industry and contribute to a dynamic team, we’d love to hear from you. Please click to apply Join us and help drive our success in the parking industry