An exciting opportunity has arisen for a suitably qualified, friendly, hardworking and experienced clerk to join the multi-disciplinary team within the Sexual Health Department.
We are looking for an enthusiastic and well-motivated individual who has excellent communication, organisation and interpersonal skills, with the ability to work as part of a team and on your own initiative.
This is a busy post set in Sexual Health, which includes the Pregnancy Advisory Service (abortion care). Areas of work include the Sexual Health Clinic in Singleton Hospital, Neath Port Talbot Hospital, and satellite venues throughout Swansea Bay and Neath Port Talbot.
The post holder would be expected to provide a comprehensive, confidential, high quality administration support and to work as part of the administration team. Providing full and comprehensive support to the larger multidisciplinary team. Responsible for ensuring effective, efficient and courteous reception service liaising with patients, visitors and service users. Good communication and office and IT skills are essential.
Main duties of the job
1. Daily preparation of reception area for commencement of clinics and setting up computers.
2. Register new patients. Rebook patients. Amend any new information and log follow-up patients. Print patient labels as required.
3. Maintain patient notes and scan paperwork, results and reports into electronic patient files as appropriate. Date-stamp any correspondence.
4. Deal with patients with additional needs and difficult behaviour, and address and refer complaints to senior staff.
5. Demonstrate tact when dealing with patients who have experienced rape/sexual assault/HIV/gender issues/language barriers plus those who are requesting termination of pregnancy. Explain waiting list and appointment-based service to patients as required.
6. Exercise judgement when dealing with patient enquiries. Demonstrate awareness of risk assessment procedures in dealing with difficult patients.
7. Plan and organise straightforward tasks e.g. rescheduling clinics at request of senior staff, filling cancelled slots etc. Determining patients' requirements i.e. which clinic to book into e.g. doctor/nurse/HIV/PAS.
8. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
9. The post holder will be expected to travel between clinics between Neath Port Talbot and Swansea.
About us
We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
The role will adhere to Health Board values of caring, working together and always improving as we strive to provide high quality care.
Person Specification
Qualifications/Knowledge
* Skilled in use of Microsoft packages and other computer systems
* Clerical experience
* Possess or working towards NVQ Level 2 in IT or clerical skills
Experience
* Experience of working in a healthcare setting
* Aware of the principles of confidentiality
* Displays a non-judgemental attitude
* Aware of the principles of safeguarding
* Able to communicate effectively with patients/families/MDT
* Able to work well in a team and use own initiative
* Able to organise self and others to achieve delegated tasks
* Appropriately escalates concerns
* Able to deal with non-routine and unpredictable nature of patients and workload
Values
* Displays empathy and compassion
* Demonstrates resilience and adaptability
* Friendly and helpful disposition
* Willing to seek out learning
* Can give and accept constructive criticism
Other
* Flexible approach to work
* Flexible with shift work and travel
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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