IT Support Engineer Vacancy - Middleton, North Manchester - Up to £26,000 plus profit share
JW Lees has an exciting opportunity for an IT Support Engineer to join
our IT Team based at the JW Lees Brewery in Middleton, supporting with
everything tech and IT within our support office and managed estate. Whilst
this role is based at the Brewery, travel to sites is required and therefore a
full driving licence and vehicle are essential for the role.
What we
offer our IT Support Engineers:
* Private medical with BUPA
* 30% discount
on food and drink across our pubs and inns for you and friends and family
* Discounted
stays in our hotels and inns
* Annual profit
share, ensuring you share in the success of the company
* Wellbeing
support with our Employee Assistant Programme
* Great
opportunities to grow in your role and progress your career
IT
Support Engineer Role Specification:
* Support and management of the
organisation’s user-based IT environment, both hardware and software
* The operation
of the IT Support Desk ensuring correct pathway to IT services.
* Support,
management and maintenance of the organisations IT infrastructure and
remote management of all sites IT installation
* Proactive
maintenance of all sites including regular site visits
* Liaison with
3rd party suppliers and service providers ensuring service levels are
maintained
* Advising users
of best use of IT facilities
* Adherence to
security best practices to ensure the security of the organisation’s data
and property.
IT
Support Engineer Person Specification:
* Experience in understanding
business needs in relation to IT
* Relevant
experience in IT, supporting desktop computing and its associated
environments
* A proven
understanding of the need for customer service, providing exemplary
response and ownership of issues raised throughout the lifecycle of an
incident or problem
* Requires a
sound applied and theoretical knowledge of Microsoft operating systems
* A good working
knowledge of Microsoft Active Directory
* A good working
knowledge of server technologies VMWare and Office365
* Sound working
knowledge of TCP/IP and internet technologies
* Highly
motivated self-starter, able to work on own initiative
* A full driving
license and ability to use own car for business purposes
* Previous
experience of IT in a retail or hospitality environment & an
understanding of the Data Protection Act and PCIDSS would be highly
desirable
About JW Lees
Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences.
We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heart of everything we do:
Proud - Savvy - Honest - Passionate - Personal - Together