KEY DUTIES To liaise and communicate effectively with statutory and non-statutory mental health agencies regarding identification of individuals with mental health needs. To listen and respond to peoples needs using the range of resources available. To maintain protocols for effective communication between both local mental health services, 3rd sector partners and other interested organisations. To oversee the emotional support of individuals engaged with the crisis care pathway to help enable service users and carers to navigate their crisis and build on their resilience. To promote and develop effective working relationships with key agencies. Improve the experience of patients with mental health illnesses who receive care in the crisis care pathway. Provide specialist mental health perspective to the multi-disciplinary team members regarding assessment, intervention, management and safety planning. Provide a service to the Crisis Care Pathway countywide as required. Contribute to support, training and skill development for individuals and groups in mental health awareness. To promote and develop effective working relationships with key groups with the general acute hospitals and associated community based teams, EMAS, Police and 3rd sector colleagues. To work as a key senior member of the Integrated Response Hub. Offering a range of theraputic interventions for individuals with a wide range of mental health difficulties, in line with the service operational policy. To offer education, opportunistically and on a planned basis, to individuals in order to improve their knowledge and skills of mental health, and reduce the stigma of mental health. There will be an expectation that out of hours support will be provided within this role, and that the post holder will be able to provide cover for the service Countywide, working on a shift pattern across a 24/7 basis. Service Delivery Carrying out comprehensive emotional interventions with individuals in the crisis care pathway, addressing the holistic aspects of their health needs. To ensure implementation of a comprehensive triage assessment process and be part of developments that move towards a need based response system that seeks to build on the Hope, Control and Opportunity of service users and carers. To support the formulation and implementation of appropriate care plans/packages of care for the individual prior to their discharge to ensure that their mental health care is seamless throughout the care pathway. To assist in the maintenance of appropriate use of the Mental Health Act where appropriate. To promote and facilitate co-production with the service user in all processes and interventions throughout the services within the pathway. To ensure at all times that the team involve the client in the assessment process, to ensure that all care pathways are individualised in their form. To work in collaboration with acute hospitals, external mental health agencies, and Police in order to address mental health needs of the individual. To work collaboratively with colleagues throughout the crisis care pathway and the wider Specialty Services. To support others in the pathway. Maintenance of up-to-date clinical records in line with Trust policy, and professional registration standards.