Job Title: Customer Service and Logistics Manager
Imerys is seeking a highly skilled Customer Service and Logistics Manager to join our team.
Job Summary
The Customer Service and Logistics Manager will be responsible for managing and supervising all Supply Chain & Customer Service activities for the site, ensuring the delivery of Imerys clients on time and in full.
Key Responsibilities
* Manage and develop a team of 5 people to ensure the processing and management of customer requests.
* Manage different flows (Physical, information & Financial) as well as internal & external customer expectations (Traceability, Quality, Priorities, etc.).
* Implement reporting tools and manage key indicators (order books, OTIF, Backlog, invoice accuracy, Lead Time, customer complaints) for monthly reporting of service activity monitoring and improvement.
* Manage logistics and commercial disputes in SalesForce.
* Issue relevant and defined reports, followed by the required action plan.
* Ensure respect for the group's interests, commercial agreements, and the application of procedures.
* Be the main point of contact with various stakeholders of the function (Industrial, Sales, Logistics, Demand Planner) to ensure a good level of communication and provide Supply Chain expertise (incoterms, organisation of transport, customs rules, stock management etc.).
* Define and implement objectives/processes/procedures to contribute to the continuous improvement of service management.
* Manage schedules, workload, and department priorities.
What We Offer
* Equivalent of 25 days holiday plus Bank Holidays
* Generous Pension Plan
* Life Assurance
* Income Protection
* Company Sick Pay
* Discounts on external retailers
* Cycle to work scheme
What We Ask in Return
* Experience in management.
* Experience in a similar role of at least 5 years.
* Mastery of IT tools and customer service software ideally (ERP - SAP S4 HANA, CRM - SalesForces).
* Ability to manage cross-functional projects.
* Organizational skills to monitor files until final resolution.
* Ability to manage contentious situations calmly and professionally internally and externally (transport disputes, customers).
* Logistical coordination of Europe & overseas shipments (to ~30 countries) (transport reservation, management of freight forwarders and loading with production factories or outsourced distribution warehouses under our control).
* Knowledge of Incoterms and international payment methods.
* International trade training, logistics.
* Good knowledge of maritime transport and Incoterms.
We are an equal opportunities employer and welcome applications from all qualified candidates.